Customer Support Specialist

Roadie

. Provide phone, email, and text-based support to customers, partners, users, and community members .

Posted 9/17/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage non-standard delivery situations. Proficient in using Salesforce and internal tools to enhance customer interactions and ensure a high-quality delivery experience.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyProblem SolvingEffective CommunicationAbility to Work Non-Standard Hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathyProactivityAdaptabilityUrgency

Tools & Technologies

SalesforceInternal Tools

Industry Keywords

TechnologyLogisticsCustomer ExperienceDelivery Management

About the role

Key responsibilities & impact

Provide phone, email, and text-based support to customers, partners, users, and community members
Address customer concerns using active listening
Balance efficiency and speed with a high-quality customer experience
Monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Use Salesforce and internal tools to log interactions and solve issues
Collaborate with various Roadie departments to ensure a seamless delivery experience

Requirements

What you’ll need

2+ years of customer service experience, ideally with a technology or logistics company
Strong written and verbal communication skills
Ability to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Ability to receive and implement feedback
Proactive and able to navigate uncertainty and ambiguity
Ability to work non-standard hours, including evenings and weekends
Experience with Salesforce is a plus
Must be authorized to work for any employer in the U.S.; this role is not eligible for visa sponsorship

Benefits

Comp & perks

Competitive total rewards package
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance
Remote-first environment
Generous PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave
The technology you need to get the job done