CX Content Specialist

Roadie

. Create and refine CX content aligned with Roadie’s voice and style .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical writing and content development, with a strong focus on creating engaging and accessible content for diverse audiences. Proficient in utilizing Salesforce for content management and optimizing knowledge base resources.

Highest-signal resume keywords

Technical WritingContent DevelopmentSalesforce ExperienceExcellent Communication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content Management SystemsKnowledge Base OptimizationContent AuditingProcess MappingContent Creation

Soft Skills

TenacityPatienceSelf-StarterIndependence

Tools & Technologies

Salesforce

Industry Keywords

CX ContentUser Behavior AnalysisLegal ApprovalsInternal CommunicationsKPI Management

About the role

Key responsibilities & impact

Create and refine CX content aligned with Roadie’s voice and style
Audit internal and external Salesforce content for accuracy and relevance
Analyze user behavior, address content gaps, and improve resources with the CX Enablement team
Translate process maps and workflows into clear guides for CX team members
Partner with Product and Marketing on feature rollouts, enhancements, campaigns, and updated resources
Obtain Legal approvals for external-facing content
Prioritize and organize incoming content requests by scope, urgency, and deadlines
Complete deliverables according to KPIs set by the Content & Instructional Design Manager
Develop and maintain CX team macros
Manage internal communications across communication channels
Optimize the knowledge base search experience using Salesforce features and capabilities
Update CX Enablement leadership on help center performance, content initiatives, and knowledge improvement opportunities

Requirements

What you’ll need

Bachelor's degree in English, Communication, Technical Writing or a related field
2+ years of experience in technical writing or content development and creation
Experience with content management systems and knowledge bases; Salesforce strongly preferred
Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
Tenacity for problem-solving with exceptional patience and persistence
Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
Ability to produce digestible, searchable, accessible content for a variety of audiences
Self-starter and ability to work independently
Applicants must be authorized to work for any employer in the U.S.; this role is not eligible for visa sponsorship

Benefits

Comp & perks

Competitive total rewards package
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance
Remote-first environment
Unlimited PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave
The technology you need to get the job done