Customer Success Advocate

RoadRunner

. Serve as a primary point of contact for RoadRunner’s customers .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, project management, and cross-departmental collaboration to enhance customer satisfaction and drive business growth. Proficient in analyzing customer health and implementing effective intervention plans.

Highest-signal resume keywords

Customer Retention StrategiesProject ManagementStrong Verbal And Written CommunicationAnalytical And Problem-Solving SkillsBachelor's Degree Or 3+ Years In Customer Success B2B

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Health StrategiesSWAP OptimizationMetrics And AccountabilityTactical Detail GraspDecision-Making Ability

Soft Skills

MultitaskingPrioritizationAdaptability

Tools & Technologies

Customer Success Software

Industry Keywords

Customer ServiceCorporate SettingB2B

About the role

Key responsibilities & impact

Serve as a primary point of contact for RoadRunner’s customers
Promote customer retention, loyalty, and growth opportunities
Ensure customer satisfaction and improve areas of dissatisfaction
Manage multiple projects simultaneously
Act as a bridge between customers and internal operating departments
Oversee and resolve customer health issues across supporting areas
Develop customer-health strategies and intervention plans with internal partners
Stabilize and save at-risk client business
Lead customer expansion and margin opportunities, including SWAP, diversion, optimization, and new opportunities
Coordinate internal teams to ensure smooth, on-time transitions
Present strategy quotes/estimates and gain customer approval
Align resources and teams, coordinate timelines, monitor and communicate milestones, and track execution/issues
Perform customer-retention risk and off-boarding activities
Report to the Customer Success Manager and interact with customers, Operations, Finance, Customer Success Representatives, and Sales

Requirements

What you’ll need

Applicants must be authorized to work for any employer in the U.S.
Employment visa sponsorship is not available.
2–3 years of experience in a corporate customer service setting
Ability to learn new software and systems
Passion for business results and quality, with accountability, metrics, and ownership
Strategic thinking and ability to grasp tactical details
Strong verbal and written communication skills
Ability to manage multiple projects, multitask, and prioritize conflicting assignments with minimal supervision
Ability to organize and manage multiple priorities and adapt to changing business needs
Strong analytical and problem-solving skills
Timely, solid decision-making ability
Bachelor’s Degree OR 3+ years of experience in a Customer Success B2B role

Benefits

Comp & perks

5% annual discretionary bonus
Full-time non-exempt employment
Remote work arrangement
8:30am–5:30pm EST work schedule
0% travel required
Equal opportunity employer and reasonable accommodations for qualified individuals with disabilities