Implementation Specialist

RoadRunner

. Lead timely and successful onboarding execution according to customer needs and objectives .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management and account management capabilities, with a focus on strategic thinking, effective communication, and the ability to influence stakeholders. Proven experience in managing multiple projects and adapting to changing business needs while ensuring quality and accountability.

Highest-signal resume keywords

Operations ManagementAccount ManagementStrategic ThinkingStrong Communication SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OperationsAccount ManagementSalesProject ManagementDecision-MakingAnalytical SkillsMetrics TrackingWorkflow ManagementImplementation PlanningBusiness Results Orientation

Soft Skills

CollaborationAdaptabilityFacilitationMultitaskingJudgment

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Onboarding ExecutionCustomer NeedsDiverse Points of ViewBrokering PlansRecycling Plans

About the role

Key responsibilities & impact

Lead timely and successful onboarding execution according to customer needs and objectives
Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during strategy implementation
Partner with customers to understand business issues and needs
Recommend Diversion (Recycling) and Brokering (Savings) plans to customers where appropriate
Perform Broker and Diversion plan implementations to fit customer needs
Manage and update internal workflows to track customer activities and approvals
Report to the Implementation Team Lead
Interact with customers, hauling partners, Account Management and internal Operations teams

Requirements

What you’ll need

Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.
3+ years experience in Operations, Account Management or Sales
Comfort with ambiguity and ability to act using sound judgment and strong decision-making skills
Passion for business results and quality, with accountability, metrics and ownership
Strategic thinking and ability to grasp tactical details
Strong verbal and written communication skills
Ability to facilitate meetings with diverse and conflicting points of view
Ability to manage multiple projects, multitask and prioritize conflicting assignments with minimal supervision
Ability to influence and collaborate at all levels and across all functions
Ability to organize and manage multiple priorities and adapt to changing business needs
Strong analytical and problem-solving skills
Solid decision-making in a timely manner
Bachelor’s Degree REQUIRED

Benefits

Comp & perks

8% bonus
Remote work
Standard working hours EST
0% travel required