Customer Success Engineer

Roboflow

. Help self-serve and Corporate customers become successful, independent Roboflow users .

Posted 9/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical enablement and customer success, with a strong focus on developing educational content and programs for users of varying technical backgrounds. Proficient in machine learning concepts, Roboflow platform workflows, and effective customer communication.

Highest-signal resume keywords

Technical EnablementCustomer SuccessMachine LearningRoboflow Platform ProficiencyEducational Content Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonAPIsDatasetsModel TrainingModel EvaluationAnnotation StrategyDataset ManagementConfusion MatricesDataset QualityTechnical Documentation

Soft Skills

Customer CommunicationMethodical PlanningAdaptabilityTechnical ExplanationCollaboration

Tools & Technologies

RoboflowWebinarsTechnical WorkshopsCustomer Activation DataDeveloper Tooling

Industry Keywords

Customer Success EngineeringTechnical EducationDeveloper RelationsProduct-Led GrowthSelf-Service SaaS

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Help self-serve and Corporate customers become successful, independent Roboflow users
Develop, deliver, and continually improve technical enablement programs covering onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows, deployments, and workspace administration
Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
Develop learning journeys for increasingly sophisticated use of Roboflow technology
Deliver structured 1:1 Targeted Enablement Option Pack engagements for qualifying customers
Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
Identify recurring customer questions and turn them into scalable educational programs or assets
Monitor customer activation and engagement signals to identify users and cohorts for enablement programs
Measure participation and effectiveness of enablement programs
Collaborate with Product to identify and close recurring knowledge and usability gaps
Stay current with Roboflow product features, releases, workflows, and best practices
Teach customers to work effectively with datasets, annotations, model training and evaluation, and the Roboflow platform
Partner with Support & Success leadership, Product, Sales, and Field Engineering
Help build the Customer Success Engineering programs, content, tooling, and working practices
Complete onboarding activities, shadow customer enablement and Support interactions, and progressively own recurring 1:many programs and 1:1 engagements

Requirements

What you’ll need

Technically curious and customer-focused
Experience or background in Customer Success, technical enablement, Developer Relations, Support, Solutions Engineering, or another customer-facing technical role
Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference
Comfortable using Python, APIs, notebooks, and common developer tooling
Ability to become highly proficient across the Roboflow platform and demonstrate workflows confidently
Understanding of precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance
Understanding of dataset quality, annotation strategy, dataset versioning, and identifying difficult or underrepresented examples
Ability to translate technical concepts into clear, practical guidance for users with varying levels of ML experience
Ability to explain unfamiliar technical concepts clearly and adapt explanations to customer experience levels
Methodical planning and delivery of structured 1:1 sessions, webinars, workshops, and customer-facing technical programs
Ability to create concise, technically accurate educational material in written, recorded, and live formats
Ability to manage multiple customers while balancing program delivery and reusable content creation
Clear and professional customer communication
Synchronous availability during primarily daytime US hours
Experience using Roboflow or contributing to the Roboflow ecosystem is a bonus
Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support is a bonus
Experience creating technical educational content is a bonus
Experience delivering webinars, workshops, technical demonstrations, or customer training is a bonus
Experience with product-led growth or self-service SaaS customers is a bonus
Experience using product telemetry or customer activation data is a bonus

Benefits

Comp & perks

$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
$350/mo Productivity stipend for things that make your work environment more productive, such as high-speed internet or a co-working space
Up to 100% coverage of health insurance costs for you and your partner or family
Equity in the company
Remote work support
Opportunity to work from Roboflow Hubs in New York City, San Francisco, and São Paulo
Relocation bonus
Team onsites in different cities
Diverse, global, distributed team
Competitive compensation
Stellar benefits
Onboarding in person with your manager at the New York or San Francisco Hub