FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing complex hardware and software issues, leveraging in-depth knowledge of Linux, Python scripting, and cloud computing. Capable of managing customer interactions and driving process improvements in a collaborative environment.
Highest-signal resume keywords
Linux Operating SystemPython ScriptingCloud ComputingDocker ContainersROS (Robot Operating System)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Problem-SolvingProduct DiagnosisRoot Cause AnalysisDocumentation of Technical ResolutionsCustomer-Facing Technical Support
Soft Skills
Strong Problem-Solving SkillsDesire to LearnCollaboration
Tools & Technologies
GitHubJira
Industry Keywords
Field EngineeringSupportRoboticsElectrical Aspects of RoboticsMechanical Aspects of Robotics
Tech Stack
Tools & technologiesCloudDockerLinuxPython
About the role
Key responsibilities & impact- Develop tools and processes to improve product diagnosis and maintain system health
- Manage the escalation process and ensure adherence to customer response guidelines
- Examine diagnostic data from Tier 1/2 Support Engineers to determine root cause and next steps
- Work closely with Engineering to resolve complex issues and provide feedback for product hardening
- Document technical resolutions to build the internal knowledge base
- Participate in cross-functional forums to drive continuous process and product improvements
- Fulfill Tier 3 support responsibilities as the interface between customers, Sales, Tier 1/2 Support, Hardware, and Development Engineering
- Own resolution of complex hardware and software problems
Requirements
What you’ll need- Minimum of 3 years of industry experience in a customer-facing technical capacity (field engineering, support, etc.)
- In-depth knowledge of the Linux operating system
- Familiarity with collaborative tools like GitHub and Jira
- Ability to travel to customer sites as required to support onsite stabilization
- Strong problem-solving skills and a desire to learn in a fast-paced startup environment
- Knowledge of scripting languages like Python
- Knowledge of the ROS (Robot Operating System)
- Experience with cloud computing and Docker containers
- Knowledge of electrical and mechanical aspects of robotics
Benefits
Comp & perks- Stock options and huge growth potential
- Strong startup (and fun) culture
- Medical, Dental, and Vision coverage
- Flexible vacation and sick leave practices
- Paid parental leave