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Experience Design Team Leader
Robusta Studio. Define the future-state ecosystem experience architecture and blueprint .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Service Design and Customer Experience, with a strong focus on creating connected service ecosystems and implementing scalable operating models. Proven ability to lead cross-functional teams and facilitate workshops to translate customer insights into actionable design strategies.
Highest-signal resume keywords
Service DesignExperience DesignCustomer ExperienceService BlueprintsJourney Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service BlueprintsDesign SystemsJourney ArchitecturePrioritization FrameworksImplementation Planning
Soft Skills
Facilitation SkillsCoachingStakeholder Alignment
Industry Keywords
RetailHospitalityAviationMulti-Site Consumer Environments
About the role
Key responsibilities & impact- Define the future-state ecosystem experience architecture and blueprint
- Define and own the end-to-end customer experience architecture across the company's service ecosystem
- Design connected service ecosystems rather than standalone touchpoints
- Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
Requirements
What you’ll need- 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments
- Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
- Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations