Operations Manager – Pod Lead

RocketAMS

. Lead a small team (pod) of Account Specialists managing clients’ Amazon accounts .

Posted 10/19/2026full-timeRemote • Philippines, AustraliaSenior💰 A$1,200 - A$1,250 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing a remote team of Account Specialists. Proficient in performance management, quality assurance, and effective communication in English.

Highest-signal resume keywords

Team ManagementPerformance ConversationsCoaching StyleAttention To DetailAmazon Seller Central Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementQuality AssuranceTeam Workload PlanningTraining New EmployeesE-commerce Experience

Soft Skills

Supportive CoachingEffective CommunicationAdaptabilityProblem-Solving

Tools & Technologies

Amazon Seller CentralVendor Central

Industry Keywords

Remote Team ManagementAgency Experience

About the role

Key responsibilities & impact

Lead a small team (pod) of Account Specialists managing clients’ Amazon accounts
Run the pod’s weekly routine, including 1:1s, stand-ups, and team meetings
Coach team members through weekly 1:1s and clear, honest feedback
Run performance conversations and raise issues early with evidence
Check client work for quality before delivery
Plan team workload, review timesheets, and arrange leave cover
Train new Account Specialists from start to finish
Manage one to two client accounts directly
Learn Amazon basics and company processes during the first 30 days
Support pod operations, answer team questions, run stand-ups, and co-run 1:1s during days 31 to 60
Independently run the pod’s weekly routine and 1:1s and lead a first performance conversation during days 61 to 90
Participate in the application review, screening call, interview, trial task, and final interview process

Requirements

What you’ll need

Experience managing a team, ideally a remote team
Proof you’ve grown or improved a team, process, or function
Experience running performance conversations
A coaching style that’s supportive but firm; ability to identify when someone needs training versus more effort and act accordingly
Strong attention to detail and quality
Ability to learn new things quickly
Strong written and spoken English
Available to work 07:00 to 16:00 Manila time, full-time
Reliable internet and a quiet place to work from home
Amazon Seller Central or Vendor Central experience (nice to have)
E-commerce or agency experience (nice to have)

Benefits

Comp & perks

Paid Time Off
Work From Home
Training & Development
Private Health Insurance After 12 Months
Day Shift - 7am to 4pm PH Time
Structured training
Clear path to Pod Lead
Salary rises to AUD 1,350 a month once signed off as Pod Lead (usually within six months)