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Case Manager
Rolls-Royce. Provide specialist case-management advice to Senior Leaders in HR and the business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, tribunal claims, and employee relations, with a strong focus on compliance and process improvement. Proficient in data analysis and relationship management to support HR leaders effectively.
Highest-signal resume keywords
Case Management ExperienceTribunal Claims ManagementData Analysis and PresentationHR Process KnowledgeInfluencing and Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tribunal Claims ManagementCase ManagementData AnalysisProcess ImprovementGrievance Management
Soft Skills
Problem-SolvingInfluencing SkillsCustomer Management
Tools & Technologies
ExcelPowerPointWordWorkday
Industry Keywords
Employee RelationsDisciplinary HearingsEarly ConciliationCompliancePolicy Changes
About the role
Key responsibilities & impact- Provide specialist case-management advice to Senior Leaders in HR and the business
- Support the case team with case management and expert advice
- Manage Early Conciliation and Tribunal Claims, including representing the company at tribunal hearings
- Drive timescales, improvement activities, and procedure changes, including rights bill requirements
- Conduct investigations and support disciplinary hearings
- Support People Leaders with employee grievances and conflict issues
- Manage end-to-end processes for tribunal claims and early conciliation
- Train, support, and guide leaders in all aspects of Case Management
- Produce trends and analyse data across business areas on employee relations matters
- Identify lessons learned and implement process improvements
- Drive compliance and continuous improvement in relevant policies, procedures, and practices
- Identify legal challenges and resolutions
- Identify policy and procedure changes based on legal updates
- Provide insights and action plans to address trends and areas for improvement
- Support programmes to upskill people leaders
Requirements
What you’ll need- Degree qualified in a Business or HR Discipline or equivalent experience
- Extensive experience managing tribunal claims, discipline, grievance, and conflict issues through the process
- Case Management experience
- Articulate and numerate, with ability to manipulate and present data
- Comfortable using Excel, PowerPoint, and Word
- Good working knowledge of HR processes and relevant IT systems; Workday advantageous
- Well-developed customer and relationship management skills
- Ability to influence people leaders effectively in a business environment
- Problem-solving approach to process improvement
Benefits
Comp & perks- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched share purchase programme: Buy one share, get one free
- Digital GP provides access to GP consultations
- Inclusive, respectful, and non-discriminatory workplace