Product Support Engineer

Rolls-Royce

. Provide world-class technical support for in-service and delivered products .

Posted 11/2/2026full-timeDerby • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and lifecycle management, ensuring product reliability and safety through statistical analysis and compliance with regulatory standards. Capable of leading cross-functional teams and developing technical publications to enhance operational performance.

Highest-signal resume keywords

Technical SupportStatistical TechniquesLifecycle ManagementRegulatory ComplianceCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Numerical MethodsTroubleshootingProblem ResolutionTechnical Publications DevelopmentQuality Assurance AuditsRoot Cause AnalysisReliability Target SettingPerformance MonitoringCost-Reduction StrategiesThrough-Life Performance Modelling

Soft Skills

CommunicationInfluencingContinuous ImprovementCollaborationLeadership

Tools & Technologies

Health Monitoring SystemsStatistical Analysis Tools

Industry Keywords

Safety Management PlanCompliance RequirementsIn-Service Operation EnvironmentLifecycle Engineering Policies

About the role

Key responsibilities & impact

Provide world-class technical support for in-service and delivered products
Influence product maturity throughout the product life cycle while ensuring Design Intent is met
Support known and potential safety issues and participate in safety boards
Resolve technical queries and operational issues
Lead investigations to establish root causes
Introduce containment actions and recommend corrective actions
Conduct technical surveillance and quality assurance audits
Develop and approve technical publications and communications, including acceptance limits
Set reliability targets and monitor performance against them
Predict future safety and reliability performance using statistical techniques
Identify cost-reduction opportunities through lifecycle engineering policies and maintenance planning
Manage issues affecting maturity, lifecycle cost, reliability, and maintainability
Provide lifecycle technical data and support through-life performance modelling
Prepare and deliver technical communications to platform providers, regulators, customers, and internal stakeholders
Lead and integrate Health Monitoring System requirements and identify new capabilities
Act as Technical Authority when delegated, assuring build, commissioning, and maintenance activities
Gather in-service data and drive continuous improvement through best practices and lessons learned

Requirements

What you’ll need

Engineering or Numerical degree (or equivalent with experience)
Knowledge of components/systems functionality and numerical methods
Experience working on complex tasks that are novel and ambiguous
Familiarity with the in-service operation environment, including regulatory and compliance requirements
Experience in troubleshooting and/or problem resolution
Experience supporting/leading cross-functional teams, including specialists, suppliers, customers, and partners
Ability to support safety issues and participate in safety boards as defined in the Safety Management Plan
Ability to develop and approve technical publications and communications
Ability to use statistical techniques for numerical risk assessment, parametric distribution, and fly-forward analysis
Ability to ensure compliance with regulatory, technical, and business requirements

Benefits

Comp & perks

Full Time / Permanent employment
Respectful, inclusive, and non-discriminatory workplace
Individuality valued and diverse perspectives encouraged
Priority given to employees identified as being at high risk