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Customer Success Manager, German Speaking
RoomRaccoon Hotel Tech. Serve as the main point of contact for a portfolio of hotel clients throughout the customer lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within the SaaS industry, with a strong focus on client engagement, retention strategies, and the ability to drive commercial opportunities. Proficient in managing client relationships and delivering product training in a fast-paced, tech-driven environment.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementFluent In GermanExperience In SaaSFamiliarity With CRM Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client EngagementProduct TrainingRetention StrategiesData AnalysisContract Renewal Management
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizedDetail-OrientedEmpathetic
Tools & Technologies
FreshdeskCRM PlatformsPMSChannel ManagersBooking Engines
Industry Keywords
HospitalitySaaSB2B TechCustomer LifecycleChurn Risk Management
About the role
Key responsibilities & impact- Serve as the main point of contact for a portfolio of hotel clients throughout the customer lifecycle
- Conduct regular business reviews and create success plans
- Assess product usage, uncover growth opportunities, and align with client goals
- Deliver product training and strategic workshops
- Collaborate with Sales, Implementation, Product, and Support
- Own renewal processes and ensure successful contract renewals
- Identify opportunities for tier upgrades and product add-ons
- Present and demonstrate add-ons and new features consultatively
- Track account health, engagement metrics, and usage data
- Monitor satisfaction, usage trends, and feedback to detect churn risks
- Develop and execute proactive retention strategies
- Guide customer conversations toward win-win solutions
Requirements
What you’ll need- Native or fluent in German
- Professional proficiency in English
- Minimum 2+ years of experience in Customer Success, Account Management, or a related client-facing role in SaaS or tech-enabled services
- Strong communication and interpersonal skills
- Confidence leading conversations with stakeholders at all levels
- Ability to identify and drive commercial opportunities within existing accounts
- Self-starter comfortable in a fast-paced, tech-driven environment
- Organized and detail-oriented, with ability to juggle multiple priorities under pressure
- Empathetic, customer-focused, and proactive
- Experience in hospitality or a SaaS/B2B tech environment is highly advantageous
- Familiarity with Freshdesk or other CRM/ticketing platforms
- Knowledge of hotel technology ecosystems, including PMS, channel managers, payment solutions, booking engines, and housekeeping systems
Benefits
Comp & perks- Be part of a high-growth, global hospitality tech company
- Dynamic, supportive team valuing initiative, autonomy, and creativity
- Opportunity to grow into senior roles
- Regular team events
- International exposure
- Access to cutting-edge hospitality software
- Mac environment
- Performance bonuses
- Employee Equity Scheme
- Annual training budget
- Annual Hotel experience
- Birthday leave
- Long service leave and bonuses
- Quarterly team building budgets
- Office massages
- Friday lunches on us
- Global Mobility
- Hybrid model