Customer Support Consultant, Dutch Speaking

RoomRaccoon Hotel Tech

. Provide fast and accurate customer support to hoteliers .

Posted 9/15/2026contractLisbon • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on delivering high-quality experiences and resolving issues efficiently. Proficient in both Dutch and English, with a customer-focused approach and the ability to create educational content for clients.

Highest-signal resume keywords

Customer Support ExperienceTechnical ProficiencyFluency in Dutch and EnglishProblem-Solving SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEmpathyResilience

Industry Keywords

Hospitality ExperienceCustomer SatisfactionChurn IndicatorsService RecoveryStandard Operating Procedures

About the role

Key responsibilities & impact

Provide fast and accurate customer support to hoteliers
Provide professional, personalised responses through all contact channels
Deliver a high-quality customer experience and anticipate future needs
Assess queries, escalate to internal teams through defined processes, and follow up to resolution
Meet daily and weekly engagement metrics for customer satisfaction and retention
Address dissatisfaction and recover service to retain customers and turn them into promoters
Identify churn indicators and collaborate with internal teams to prioritise issue resolution
Manage personal productivity, attendance, and adherence to customer support hours
Follow RoomRaccoon Standard Operating Procedures
Create video and written educational content for hoteliers when needed
Share best practices with peers to improve team performance and productivity
Support Dutch-speaking clients as part of a global customer service team

Requirements

What you’ll need

3+ years experience in a service-oriented, technical or customer support role
Hotel front-desk/reservations and/or hospitality experience advantageous
Excellent interpersonal skills; consistently amicable and responsive with external and internal stakeholders
Technical proficiency working on different systems; training provided
Excellent command of Dutch and English, verbally and in writing
Demonstrated proficiency in telephonic engagement
Problem-solving skills
Customer-focused approach
Active listening skills
Empathy
Resilience
Experience working in a scale-up environment beneficial

Benefits

Comp & perks

Be part of a high-growth, global hospitality tech company
Work with a dynamic, supportive team valuing initiative, autonomy, and creativity
Opportunity to grow into senior roles
Regular team events
International exposure
Access to cutting-edge hospitality software
Mac environment
Performance bonuses
Employee Equity Scheme
Annual training budget
Annual Hotel experience
Birthday leave
Long service leave and bonuses
Quarterly team building budgets
Office massages
Friday lunches on us
Global Mobility
Hybrid model
6-Month FTC with potential to become permanent (Cape Town) / permanent Lisbon role