Senior Operations Associate

Root Financial

. Own the first pass on submissions across the internal operations and compliance support queue .

Posted 11/11/2026full-timeRemote • United StatesSenior💰 $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and compliance support within wealth management, with a strong focus on data accuracy, client onboarding, and performance reporting. Proficient in managing sensitive financial data and optimizing workflows to enhance operational efficiency.

Highest-signal resume keywords

Operations Support ExperienceHubSpot ProficiencyData Processing SkillsClient Onboarding CoordinationFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingPerformance ReportingWorkflow Quality AssuranceFee InvoicingDocument ArchivingError AuditingClient Account SetupPortfolio Management

Soft Skills

Detail-DrivenStrong Service MindsetClear CommunicationHigh ResponsivenessAbility to Prioritize

Tools & Technologies

HubSpotBlack DiamondAltruistSchwabE-Signature Tools

Industry Keywords

Wealth ManagementFinancial ServicesBack-Office SupportCompliance Support

About the role

Key responsibilities & impact

Own the first pass on submissions across the internal operations and compliance support queue
Resolve requests or route them within department SLAs
Maintain HubSpot platform integrity by auditing workflow errors and building custom email segments
Support workflow quality assurance, property cleanups, user setup, and team data updates
Coordinate client onboarding execution, including agreement distribution, document archiving, and billing setup
Monitor the general email inbox and incoming phone and text communications
Run monthly and quarterly fee invoicing in HubSpot
Follow up on past-due accounts and manage projected billing fee review cycles, including cash balance follow-ups
Set up client accounts, portfolios, and relationships in Black Diamond and Altruist
Support accurate performance reporting and fee billing
Anticipate operational needs, handle complex support queue requests, and recommend process improvements
Report directly to the Operations Manager

Requirements

What you’ll need

Prior experience in operations, back-office support, or detail-heavy data processing within wealth management or financial services
Experience or high comfort level navigating CRMs, custodial tech, e-signature tools, or performance reporting platforms
Experience with HubSpot, Black Diamond, Schwab, and/or Altruist is a major plus
Track record of catching small errors before they cause downstream issues
Ability to manage sensitive financial data carefully
Ability to prioritize a full queue under competing deadlines
Ability to maintain high responsiveness and clear communication with internal stakeholders
Strong service mindset supporting advisors and clients
Detail-driven and accurate execution
The role may be hired as an Associate or Senior Associate

Benefits

Comp & perks

Eligible for a 15% annual bonus for the Senior Associate tier
5% 401(k) match
Health insurance, vision, dental, long-term disability, and life insurance
Completely remote work and flexible schedules
Unlimited PTO policy
Parental leave
Root Reset Days: Take the last Friday of every month off to recharge
Lifestyle Spending Account for wellness and other benefits
Competitive pay based on experience