Freelance Customer Success Manager – Slovenian-Speaking

Root Global

. Run virtual trainings for Slovenian-speaking customers, guiding them through the Root Platform, onboarding, data collection workflows, and reporting features .

Posted 10/26/2026contractRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering virtual training and support for Slovenian-speaking customers in a B2B SaaS environment, with a strong focus on customer success and data quality management. Proficient in navigating customer engagement and providing insights on agricultural supply chains and sustainability.

Highest-signal resume keywords

Native-Level SlovenianCustomer Success ExperienceVirtual Training DeliveryData Collection PlatformsProfessional Proficiency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementData Quality ManagementVirtual TrainingData Collection WorkflowsReporting FeaturesSurvey ToolsAssessment ToolsB2B SaaS ExperienceSustainability Knowledge

Soft Skills

Self-OrganizationReliabilityIndependenceCommunicationCollaboration

Industry Keywords

Agricultural StakeholdersCarbon AccountingAgricultural Supply ChainsChurn SignalsUser Engagement Patterns

About the role

Key responsibilities & impact

Run virtual trainings for Slovenian-speaking customers, guiding them through the Root Platform, onboarding, data collection workflows, and reporting features
Support customer projects during active data collection phases by answering questions, ensuring data quality, and driving completion
Act as a trusted point of contact for Slovenian-speaking users, primarily agricultural stakeholders
Help users navigate the platform and understand its value
Flag risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns
Collaborate with sales and account managers, product experts, and customer success specialists

Requirements

What you’ll need

Native-level Slovenian, written and spoken — hard requirement
Professional proficiency in English, the internal working language
German skills beneficial
Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
Comfortable with virtual training delivery, including webinars, workshops, and screen-sharing sessions
Self-organized, reliable, and able to work independently with minimal supervision
Familiarity with sustainability, carbon accounting, or agricultural supply chains is a bonus
Experience with data collection platforms or survey/assessment tools is a bonus

Benefits

Comp & perks

Flexible, project-based work with low and irregular hours
Virtual work arrangement
Onboarding support and prep material for each contracting-process step
Collaboration with a cross-disciplinary team of sales and account managers, product experts, and customer success specialists
Opportunity to grow into a climate expert at Root
Transparent and fast contracting process, aiming for 10 working days
Equal opportunity and inclusive working environment