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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing intricate insurance claims, including coverage verification and liability assessment, while maintaining high-quality claim handling and productivity. Possesses strong communication skills to effectively engage with policyholders, claimants, and team members.
Highest-signal resume keywords
Bachelor's Degree3-5 Years File Ownership ExperienceInsurance Claims ManagementLiability AssessmentClaims Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage VerificationLiability DeterminationAccident Statement CollectionPolicy Language InterpretationPersonal Auto Claims ManagementProcess ImprovementClaims Guidelines DevelopmentAttention to DetailProductivity Management
Soft Skills
Professional DemeanorEmpathyProblem-SolvingCoachableQuick Learner
Certifications & Qualifications
Insurance Licenses
Industry Keywords
Casualty PrinciplesClaims ExperienceShared NegligenceClaims CorrespondenceVehicle Repair Coordination
About the role
Key responsibilities & impact- Manage a caseload of intricate claims
- Investigate coverage and liability
- Deliver an industry-leading claims experience for policyholders and claimants
- Verify coverage and determine liability for a wide range of accident scenarios
- Make prompt and courteous contact with all parties involved in claims
- Proactively manage pending claims and associated tasks
- Respond to claim correspondence in a timely manner
- Obtain detailed accident statements from drivers, passengers, and witnesses
- Coordinate vehicle repairs and assist with rental reimbursement
- Contribute to the development of claims guidelines and best practices
- Recommend potential product developments and process improvements
- Communicate effectively with customers, peers, vendors, and managers
- Engage in learning opportunities covering personal lines claims, relevant court decisions, claims guidelines, and policy changes
Requirements
What you’ll need- Bachelor’s degree or equivalent experience required
- Ability to obtain additional insurance licenses within 30 days
- 3-5 years of file ownership experience in handling insurance claims
- Proficient in reading and interpreting policy language
- Skilled in assessing and explaining liability decisions, including scenarios involving shared negligence
- Strong understanding of liability and casualty principles
- Professional demeanor with empathy
- Familiarity with claims best practices
- High attention to detail
- Open-minded approach to problem-solving
- Ability to maintain high-quality claim handling while ensuring strong productivity
- Quick learner with the ability to apply new concepts
- Coachable and committed to professional growth
- Experience managing complex personal auto claims to closure
- Recognized as a resource within the team and functional area
- Must be on camera for virtual interviews
Benefits
Comp & perks- Work where it works best, with support to work from any location across the US
- Reasonable accommodation during all aspects of the hiring process for qualified applicants with disabilities