Staff Analyst

Root Inc.

. Own analytics for the Customer Experience domain .

Posted 11/9/2026full-timeRemote • United StatesLead💰 $143,800 - $179,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analytics and decision science, with a strong focus on customer experience metrics, retention strategies, and experimental design. Proficient in leveraging advanced analytical tools and programming languages to drive data-informed decisions and influence cross-functional initiatives.

Highest-signal resume keywords

Advanced SQL SkillsProficiency With PythonDeep Expertise In Experimental DesignStrong Business AcumenExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AnalyticsDecision ScienceProduct AnalyticsData ScienceStatistical AnalysisCausal InferenceModelingAutomationAnalytical FrameworksBusiness Intelligence

Soft Skills

Influencing Without AuthorityWritten CommunicationVerbal CommunicationProblem FramingStrategic Thinking

Tools & Technologies

TableauModePower BILarge DatasetsAnalytical Programming Languages

Industry Keywords

Customer ExperienceRetentionChurnConsumer BusinessInsuranceFintechSubscription Businesses

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Own analytics for the Customer Experience domain
Develop metrics, analytical frameworks, monitoring, and business understanding for the customer journey across onboarding, policy servicing, billing, payments, cancellations, and other critical interactions
Serve as Root’s analytical Subject Matter Expert for policyholder retention
Maintain a holistic view of retention performance, identify material drivers and emerging risks, quantify opportunities, and coordinate analytical work across Customer Experience and adjacent teams
Interact with Senior and Executive leadership as the retention Subject Matter Expert
Define and prioritize the domain analytics roadmap
Identify high-value problems and opportunities, anticipate future analytical needs, and translate priorities into an actionable roadmap
Shape strategy through rigorous decision making, including framing ambiguous problems, evaluating strategic options, building impact estimates and scenario analyses, and recommending paths forward
Establish experimentation and measurement systems for customer-facing initiatives
Partner with Product and Engineering from ideation through launch to define hypotheses, success metrics, guardrails, instrumentation, and experimental or observational designs
Use post-launch evidence to recommend whether strategies should be scaled, modified, or stopped
Lead recurring business reviews and strategic readouts
Communicate emerging trends and risks, resolve analytical ambiguity, and influence tradeoffs across Product, Engineering, Data Science, Operations, and other stakeholders
Partner with Product to evaluate external vendors and partnerships
Build reusable tools, frameworks, and analytical standards that improve decision quality
Introduce new methods where they materially improve rigor and communicate complex findings clearly to technical partners and senior and executive leaders

Requirements

What you’ll need

7+ years of experience in Analytics, Decision Science, Product Analytics, Data Science, or a similarly quantitative discipline, or equivalent demonstrated experience operating at comparable scope
Track record of owning analytics for a meaningful business or product domain, including independently identifying opportunities, framing ambiguous problems, shaping priorities, and influencing roadmap decisions
Advanced SQL skills
Deep experience working with large, complex datasets and business intelligence or visualization tools such as Tableau, Mode, Power BI, or similar platforms
Proficiency with Python, R, or another analytical programming language for statistical analysis, modeling, automation, or advanced analytical workflows
Deep expertise in experimental design, causal inference, and applied statistical reasoning
Strong business acumen and ability to evaluate strategic options, quantify expected impact, make recommendations under uncertainty, and refine recommendations as new evidence becomes available
Ability to lead complex, cross-functional initiatives and drive action through influence rather than formal authority
Exceptional written and verbal communication skills, including communicating effectively with senior and executive leadership
Experience analyzing customer lifecycle, retention, churn, conversion, payments, or other behavioral dynamics in a consumer business is strongly preferred
Experience in insurance, fintech, subscription businesses, or other transaction-heavy consumer products is a plus
Must be on camera for virtual interviews

Benefits

Comp & perks

Competitive bonus
Equity offering
Work in whatever location works best across the US
Reasonable accommodation for qualified applicants with disabilities