Principal Customer Solutions Scientist

Roquette

. Serve as a technical subject matter expert supporting biologics and injectable applications across the sales cycle .

Posted 9/23/2026full-timeWilmington • Pennsylvania • United StatesLead💰 $110,000 - $166,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in biologics and injectable applications, with a strong focus on customer engagement and technical support in the pharmaceutical and biotechnology sectors. Capable of developing strategic solutions and fostering scientific relationships to drive product development and commercial success.

Highest-signal resume keywords

Ph.D. Or MSc In Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology3–7 Years Of Experience In Pharmaceutical Or Biotechnology IndustryTechnical Support For Biopharma CustomersStrong Written And Verbal Communication SkillsAbility To Build Relationships And Work Effectively In Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biologics ApplicationsInjectable ApplicationsFormulation ChallengesTechnical Marketing Materials DevelopmentData AnalysisProject ManagementRegulatory Requirements UnderstandingCustomer Development StrategiesTechnical PresentationsStudy Design And Execution

Soft Skills

Entrepreneurial MindsetCustomer-Centric ApproachProactive Problem SolvingResilienceEffective Communication

Industry Keywords

Pharmaceutical IndustryBiotechnology IndustryScientific RelationshipsCross-Functional TeamsCommercial OpportunitiesStrategic PartnershipsCustomer FeedbackTrends In Drug DevelopmentManufacturing TechnologiesScientific Conferences

About the role

Key responsibilities & impact

Serve as a technical subject matter expert supporting biologics and injectable applications across the sales cycle
Provide technical support to biopharma customers and enable development and implementation of Roquette solutions at strategic and key accounts
Build and maintain scientific relationships with customer R&D, formulation, and process teams
Define solution strategies for customer development challenges and bottlenecks
Guide customers in selection, evaluation, and implementation of Roquette’s portfolio
Identify, evaluate, and help develop new commercial opportunities and strategic partnerships
Liaise between customers and internal technical teams to ensure alignment and timely communication and delivery of solutions
Capture and communicate customer feedback and unmet needs to inform product development and application strategy
Design, execute, and publish studies evaluating new and existing products with cross-functional business unit teams
Develop technical marketing materials, including white papers, case studies, technical presentations, and data packages
Deliver technical presentations and training to internal audiences
Represent Roquette at scientific conferences, trade shows, and industry forums
Stay current with trends in biologics, drug development, manufacturing technologies, and regulatory requirements

Requirements

What you’ll need

Advanced degree (Ph.D., MSc) in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline
3–7 years of relevant experience in the pharmaceutical or biotechnology industry
Strong written and verbal communication skills
Proven ability to build relationships and work effectively in cross-functional teams
Entrepreneurial mindset with a customer-centric, proactive approach and resilience in the face of challenges
Fluency in English
Ability to break down complex formulation or process challenges into actionable paths
Ability to build credibility and rapport with technical stakeholders and communicate with clarity and confidence
Understanding of how technical decisions impact timelines, risks, and commercial outcomes
Ability to proactively drive projects forward with minimal direction and supervision
Ability to work effectively across functions and geographies
Willingness to travel domestically and internationally approximately 30–50% of the time

Benefits

Comp & perks

Performance-based incentive compensation eligibility
Personal and professional growth through multiple diverse experiences