FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and operations, with a strong focus on managing Google Workspace, user permissions, and onboarding processes. Proficient in troubleshooting across macOS and Windows environments while maintaining asset inventory and supporting global teams.
Highest-signal resume keywords
Google Workspace ManagementEmployee Onboarding And OffboardingJamf, JumpCloud, Or Kandji ExperienceIT Ticketing Workflows And ReportingEndpoint Detection And Response Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportService DeskUser ManagementSecurity SettingsSSO SetupTroubleshootingMacOSWindowsTCP/IPDNS
Soft Skills
Organizational SkillsAttention To DetailCustomer Service OrientationWritten CommunicationVerbal Communication
Tools & Technologies
JamfJumpCloudKandjiJira Service ManagementZendeskFreshserviceEmail Security GatewaysEndpoint Detection And ResponseMobile Device ManagementGoogle Play
Industry Keywords
IT OperationsRemote SupportAsset InventoryProcurementGlobal Teams
Tech Stack
Tools & technologiesAWSDNSGoogle Cloud PlatformJamfMacOSTCP/IP
About the role
Key responsibilities & impact- Support and improve Rounds' IT environment
- Work closely with global teams both onsite and remotely
- Support local and remote users
- Manage Google Workspace user management, security settings, and SSO setup
- Manage employee onboarding and offboarding for local and remote staff
- Manage user permissions and access rights for core business applications
- Manage mobile device management tools such as Jamf, JumpCloud, or Kandji
- Set up and manage IT ticketing workflows, automations, and reporting
- Manage Endpoint Detection and Response agents or Email Security Gateways
- Maintain asset inventory and support IT procurement
- Provide support for global employees on Fridays
Requirements
What you’ll need- 4+ years experience in an IT Support, Service Desk, or IT Operations role
- Solid experience with Google Workspace, including user management, security settings, and SSO setup
- Experience managing employee onboarding and offboarding for local and remote staff
- Proficiency troubleshooting and supporting local and remote users
- Extensive knowledge of macOS and Windows operating systems
- Experience managing user permissions and access rights for Slack and Generative AI tools
- Hands-on experience with Jamf, JumpCloud, or Kandji
- Experience setting up IT ticketing lifecycles, workflows, automations, and reporting in Jira Service Management, Zendesk, or Freshservice
- Experience managing Endpoint Detection and Response agents or Email Security Gateways
- Basic understanding of TCP/IP, DNS, and VPN networking concepts
- Strong organizational skills and attention to detail in asset inventory and procurement
- Excellent written and verbal English communication skills with a strong customer service orientation
- Willingness to provide support for global employees on Fridays
- Experience with Island Browser (nice-to-have)
- Basic exposure to AWS or GCP, specifically IAM roles (nice-to-have)
- Experience with Google Play and Apple accounts (nice-to-have)
- Automation skills, including understanding basic scripting languages (nice-to-have)
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement
- Remote and onsite collaboration
- Home assignment as part of the recruitment process