IT Help Desk Technician

Route 66 Casino Hotel

. Serve as the first point of contact for end users .

Posted 11/11/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting hardware, software, and networking issues while providing exceptional customer service. Proficient in maintaining IT inventory and collaborating with IT teams to enhance service delivery.

Highest-signal resume keywords

Troubleshooting Hardware IssuesCustomer Service OrientationExperience Supporting Microsoft-Based EnvironmentsIT Certifications (A+, Network+)Experience with Virtualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesNetworking SupportPrinter SupportSystem-Related Issue ResolutionDocumentation of Solutions

Soft Skills

Strong Communication Skills

Tools & Technologies

VirtualizationCiscoLinuxHelp Desk Environments

Certifications & Qualifications

A+ CertificationNetwork+ Certification

Industry Keywords

IT Inventory ManagementTechnical Issue EscalationFlexible Work ScheduleGaming LicensePre-Employment Drug Screening

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Serve as the first point of contact for end users
Troubleshoot hardware, software, networking, printer, and system-related issues
Ensure timely resolution or escalation of technical issues
Assist with technology projects
Maintain IT inventory and equipment
Document solutions
Help create a positive technology experience for employees and guests
Collaborate with the Corporate Information Technology team
Contribute to continuous improvement of IT services

Requirements

What you’ll need

High school diploma or GED required
IT certifications such as A+ and Network+ preferred
Experience with virtualization, Cisco, Linux, or help desk environments preferred
Strong communication skills
Customer service orientation
Must be able to work flexible schedules, including weekends and holidays
Valid New Mexico driver's license required
Must obtain a gaming license
Must pass a pre-employment drug and alcohol screening
Experience supporting Microsoft-based environments

Benefits

Comp & perks

Opportunity to expand technical expertise
Collaboration with a supportive team
Contribution to continuous improvement of IT services