Director, Customer Development

Rowan Digital Infrastructure

. Own and deepen relationships with key customers, including hyperscalers, AI labs, AI-native companies, and neoclouds .

Posted 10/13/2026full-timeDenver • Colorado • United StatesLead💰 $169,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key customer relationships within the data center and cloud industries, with a strong focus on strategic engagement, complex deal structuring, and cross-functional collaboration. Proven ability to mentor teams and develop repeatable processes that enhance customer engagement and drive results.

Highest-signal resume keywords

Customer Relationship ManagementComplex Deal StructuringData Center FundamentalsExecutive PresenceResults-Driven Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center ExperienceCloud Industry KnowledgeSales Quota AchievementMulti-Stakeholder Deal LeadershipCustomer Insights Communication

Soft Skills

Collaborative Working StyleStrong Verbal CommunicationJudgment in Customer ConversationsResults-Oriented Mindset

Tools & Technologies

CRM Software

Certifications & Qualifications

Bachelor's DegreeMBA or Relevant Advanced Degree

Industry Keywords

HyperscalersAI LabsDigital InfrastructureNeocloudsCustomer Engagement Models

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and deepen relationships with key customers, including hyperscalers, AI labs, AI-native companies, and neoclouds
Originate and shape opportunities across Rowan's site and campus portfolio
Lead pursuits from first conversation through commercial alignment
Coordinate with the BD Commercial Strategy & Negotiation team as deals move toward terms
Gather and communicate structured customer insights on growth, priorities, and partner support needs
Align customer commitments, site readiness, and delivery plans with Development, ECO, Finance, and Legal teams
Contribute customer perspectives to new engagement models and products
Develop new customer engagement approaches and turn successful practices into repeatable team processes
Maintain current pipeline, account plans, and CRM activity, coordinating with BD Ops & Support on reporting and deals
Mentor and develop team members and improve customer engagement preparation and execution

Requirements

What you’ll need

Bachelor's degree; in lieu of degree, candidates with 10+ years of relevant experience will be considered
MBA or relevant advanced degree is a plus
10+ years in data center, digital infrastructure, cloud, or adjacent industries
Significant experience working with hyperscale, AI, or large enterprise customers
Track record of consistently meeting quota and success in hunting and building within key accounts
Experience leading complex customer deals and structures, including multi-stakeholder opportunities with long sales cycles, significant dollar value, and commitments spanning capacity, timing, and risk
Strong understanding of data center fundamentals: power, capacity, delivery timelines, and their impact on customer decisions
Ability to think across customer, commercial, technical, site, and business strategy dimensions and explain tradeoffs clearly
Strong executive presence, written and verbal communication, and judgment in senior customer conversations
Collaborative, direct, and results-oriented working style
Comfort operating in a fast-moving, growing company
Willingness to travel to build customer and colleague relationships
Results-driven with willingness to work the hours needed to get a deal to execution

Benefits

Comp & perks

Hybrid working environment
Team building and educational opportunities
Generous benefits package including robust health benefits and a 401(k)-company contribution
Unlimited PTO
RTD ECO pass or parking reimbursement
Competitive compensation, bonus, and an incentive plan