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Customer Service Coordinator
Royal BAM Group. Prepare customer quotations and orders through the BAM Site Solutions Hub .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and administrative support, with a strong focus on compliance with safety and sustainability standards. Possesses excellent communication skills and attention to detail, ensuring accurate processing of customer transactions and inquiries.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyStrong Communication SkillsAttention To DetailHire Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quotation PreparationOrder ProcessingTransaction ProcessingNumeracy SkillsProduct Knowledge Development
Soft Skills
Detail-OrientedDiligentMotivatedTeam Player
Tools & Technologies
BAM Site Solutions HubMicrosoft Excel
Certifications & Qualifications
GCSEs in EnglishGCSEs in Mathematics
Industry Keywords
ComplianceSafety StandardsHealth StandardsWellbeingSustainability
About the role
Key responsibilities & impact- Prepare customer quotations and orders through the BAM Site Solutions Hub
- Develop product-range knowledge through training and continuous development
- Embed compliance with UK and Ireland policies, targets, standards, and strategy relating to safety, health, wellbeing, and sustainability
- Respond promptly to enquiries and process transactions efficiently
- Keep customers updated on progress by email or telephone
- Assist with cross-hiring and purchasing products from an agreed supplier database
- Work closely with internal product managers
- Complete administrative tasks supporting the Customer Service team and Site Solutions Hub
- Process hire and sales transactions
- Answer calls and assist with resolving customer queries
Requirements
What you’ll need- GCSEs in English and Mathematics (or equivalent)
- Previous hire industry experience and knowledge (preferred but not essential)
- Strong written and verbal communication skills
- Keen attention to detail
- Accuracy and good numeracy skills
- Good IT skills
- Proficiency in Microsoft Office, particularly Excel
- Detail-oriented, diligent, motivated, and a team player
Benefits
Comp & perks- Significant benefits package
- Contributory pension
- BUPA
- Life assurance
- 25 days holiday (increases with length of service)
- Holiday purchase scheme
- Gym subsidy
- BAM social club membership
- Flexible working policy
- Periods of remote home working
- Flexibility in start and finish hours