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Interview Scheduling and Program Support Manager
RSM US LLP. Develop and lead global enterprise system processes for interview scheduling and talent program support .
About the role
Key responsibilities & impact- Develop and lead global enterprise system processes for interview scheduling and talent program support
- Document, train, and continuously improve processes based on executive leadership feedback
- Provide training, development, and oversight for the centralized operational talent acquisition team
- Develop and administer event-interview and availability-based interview scheduling processes
- Provide daily interview and event scheduling support and oversight
- Support talent programming through administration, quality auditing, analytics, and special projects
- Conduct quality reviews and audits for Yello processes, including candidate screens and feedback forms
- Provide talent acquisition reporting support and ensure data integrity and quality
- Execute process development for internal talent programs and special programming
- Collaborate with talent stakeholders and talent technology teams to implement and train processes and programs
- Develop solutions addressing changing operational needs while maintaining HR compliance best practices
- Research, resolve, and respond to complex escalated problems
- Train new hires and global internal stakeholders and provide team feedback and support
- Oversee team decisions and actions
- Partner with Talent Technology to research, test, and resolve issues on talent technology and software platforms
- Develop knowledge of departments, business units, and business strategy
- Perform other duties as assigned
Requirements
What you’ll need- At least 5 years of progressive Talent Acquisition or Talent Acquisition Operations experience
- Supervisory experience for a team of professionals required
- Prior experience coaching and developing a high performing team required
- Strong leadership and interpersonal skills
- Excellent consultative skills and effective communication across varied stakeholder audiences
- Strong strategic orientation, analytical skills, and critical thinking ability
- Ability to lead, influence, and motivate others
- Ability to work with minimal guidance, manage multiple priorities, and take initiative in unfamiliar or ambiguous circumstances
- Excellent interpersonal and written communication skills
- Strong computer skills and ability to learn new systems, tools, and technology
- Proficient in Microsoft Office product suite
- Outstanding organizational skills
- Ability to work under pressure and meet targets in a high-volume, fast-paced, rapidly changing environment
- Strong business acumen
- Bachelor's degree in human resources or related degree preferred
- Must not require sponsorship now or in the future for entry-level hiring; F-1 visa holders excluded from entry-level hiring
Benefits
Comp & perks- Competitive benefits and compensation package
- Flexible schedule
- Discretionary bonus based on firm and individual performance
- Reasonable accommodation for people with disabilities