Learning Experience and Delivery Producer – Associate

RSM US LLP

. Support delivery of learning logistics across live, virtual, hybrid and digital learning modalities .

Posted 11/6/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $61,400 - $101,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while managing learning logistics across various modalities. Proficient in using Microsoft Office tools and adapting to learning platforms and collaboration technologies to enhance training support and delivery.

Highest-signal resume keywords

Learning Operations ExperienceMicrosoft PowerPoint ProficiencyStrong Written And Verbal Communication SkillsAttention To DetailVirtual Meeting Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Learning Logistics ManagementSession SetupAttendance TrackingChat/Q&A SupportBreakout SupportMaterials ManagementProcess ImprovementVirtual Learning ProductionData AnalysisTechnology Support

Soft Skills

Strong Organization SkillsPrioritization SkillsProblem-Solving SkillsCustomer-Service OrientationResponsiveness

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft SharePointLearning Management SystemsCollaboration ToolsAI-Enabled Tools

Industry Keywords

EducationInstructional DesignHuman Resource DevelopmentProfessional ServicesConsultingComplex Matrixed Organization

About the role

Key responsibilities & impact

Support delivery of learning logistics across live, virtual, hybrid and digital learning modalities
Manage assigned producer tasks including session setup, attendance tracking, chat/Q&A support, breakout support, materials links, recordings and follow-up items
Use checklists and run-of-show documents to ensure consistent execution
Communicate learner or facilitator issues promptly and professionally
Support LMS, calendar, materials and evaluation tasks
Document lessons learned and suggest process improvements within scope
Provide production and delivery support before, during and after learning sessions

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Strong written and verbal communication skills
Strong organization, prioritization, problem-solving and follow-through skills
Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint
Ability to learn and use learning platforms and collaboration tools
Ability to work across teams, adapt to changing priorities and deliver high-quality work in a fast-paced environment
1+ year of experience in learning operations, training support, events, administrative coordination, technology support or related work
Comfort supporting virtual meeting and collaboration technologies
Strong attention to detail, responsiveness and customer-service orientation
Degree or coursework in education, instructional design, human resource development, business or a related field preferred
Experience in professional services, public accounting, consulting or a complex matrixed organization preferred
Experience using AI-enabled tools, learning technologies or data preferred
Experience producing virtual learning sessions, webinars, meetings or events preferred
Must not require sponsorship now or in the future for entry-level hiring; F-1 visa holders are excluded

Benefits

Comp & perks

Competitive benefits and compensation package
Discretionary bonus based on firm and individual performance
Hybrid workstyle with in-person connection and flexibility
Reasonable accommodation for applicants with disabilities