Senior Product Operations Analyst

RSM US LLP

. Serve as operations and support lead embedded in the Global Assurance Workpapers product team .

Posted 11/9/2026full-timeUnited StatesSenior💰 $88,400 - $150,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Operations and application support, with a strong focus on QA testing, technical writing, and Agile methodologies. Proficient in managing support models and troubleshooting enterprise applications while effectively communicating with cross-functional teams.

Highest-signal resume keywords

IT Operations ManagementAgile/Scrum MethodologiesQuality Assurance TestingTechnical WritingAzure DevOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportQA TestingUser Acceptance TestingTest Case WritingDefect TrackingTroubleshootingSQLPowerShellBusiness/Systems AnalysisConfiguration Management

Soft Skills

CommunicationCollaborationProblem-SolvingTraining DevelopmentDocumentation

Tools & Technologies

Azure DevOpsAgile ToolsCasewareKnowledge Base SystemsTicketing Systems

Industry Keywords

Application SupportIT OperationsProfessional ServicesAuditAccounting

Tech Stack

Tools & technologies

AzureSQL

About the role

Key responsibilities & impact

Serve as operations and support lead embedded in the Global Assurance Workpapers product team
Participate in sprint planning, stand-ups, reviews, retrospectives, QA testing, and release meetings
Learn product workflows, configuration, integrations, and platform dependencies
Perform QA and user acceptance testing; write and execute operational test cases
Identify, reproduce, document, and track defects in Azure DevOps through resolution
Represent IT Operations in product decisions concerning supportability, deployment, access, monitoring, and recovery
Own runbooks, troubleshooting guides, known-issue lists, knowledge base articles, and escalation paths
Develop and deliver training for IT Operations and L1/L2 support teams
Define support models, ticket routing, escalation tiers, and handoff points
Provide primary support contact during rollout and stabilization
Work escalated L2+ tickets, diagnose root causes, and resolve or coordinate escalation
Complete assigned IT Operations Azure DevOps work items
Follow production change-management, access, and approval processes
Maintain ticket records and contribute to runbooks and knowledge sharing
Provide queue coverage and backup support as directed by the IT Operations manager

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent practical experience
5+ years of experience in application support, IT operations, business/systems analysis, or QA, including direct work with software development teams
Experience with Agile/Scrum delivery: sprints, backlog refinement, user stories, and acceptance criteria
Hands-on QA or UAT experience: writing test cases, executing tests, and reporting defects clearly
Strong technical writing skills; experience producing runbooks, knowledge base articles, or training materials
Experience troubleshooting enterprise applications and working L2/L3 support tickets
Familiarity with Azure DevOps (boards, work items) or similar tools
Experience with audit, accounting, or professional-services applications (e.g., Caseware) strongly preferred
Exposure to SQL, PowerShell, or similar for investigation and validation is a plus
Must not require sponsorship now or in the future if an entry-level candidate

Benefits

Comp & perks

Competitive benefits and compensation package
Hybrid workstyle with in-person connection and flexibility
Discretionary bonus based on firm and individual performance
Reasonable accommodation for applicants with disabilities