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ServiceNow Developer
RSM US LLP. Design, develop, configure, test, and deploy ServiceNow solutions based on business and technical requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing, developing, and configuring ServiceNow solutions, with a strong focus on translating business requirements into scalable applications. Proficient in troubleshooting and enhancing ServiceNow modules while adhering to best practices for maintainability and security.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScript ProgrammingIntegrationHub ExperienceServiceNow Certified System AdministratorFull-Cycle Implementation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationBusiness RulesClient ScriptsUI PoliciesUI ActionsScript IncludesREST APISOAP APILDAPActive Directory
Soft Skills
Strong Communication SkillsCollaborative TeamworkClient-Facing Consulting
Tools & Technologies
Flow DesignerService CatalogCMDBCustom Application Development
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperCertified Implementation Specialist
Industry Keywords
Enterprise EnvironmentTechnical DocumentationPost-Production SupportScalabilityMaintainability
Tech Stack
Tools & technologiesJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, test, and deploy ServiceNow solutions based on business and technical requirements
- Develop and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows
- Translate business requirements and user stories into scalable, maintainable solutions
- Configure and enhance ServiceNow modules and applications, including forms, tables, workflows, notifications, integrations, and platform functionality
- Develop and maintain REST/SOAP, IntegrationHub, SSO, LDAP, and Active Directory integrations
- Participate in the full ServiceNow implementation lifecycle from requirements gathering through post-production support
- Troubleshoot technical issues, perform root-cause analysis, and implement fixes and enhancements
- Support upgrades, releases, installations, and platform maintenance
- Create and maintain technical and deployment documentation
- Partner with architects, business analysts, functional consultants, administrators, and client stakeholders
- Apply best practices for scalability, maintainability, security, and minimal customization
- Stay current on ServiceNow releases and recommend opportunities to use new functionality
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field, or equivalent relevant experience
- Approximately 3+ years of hands-on ServiceNow development and configuration experience
- Experience developing ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and/or workflows
- Experience configuring, customizing, and supporting ServiceNow applications in an enterprise environment
- Experience with JavaScript, HTML, CSS, XML, REST, SOAP, LDAP, Active Directory, and SSO
- Experience participating in at least one full-cycle ServiceNow implementation
- Experience troubleshooting ServiceNow applications, integrations, workflows, and platform configurations
- Ability to translate functional and business requirements into effective technical solutions
- Strong written and verbal communication skills
- Ability to work collaboratively in a client-facing consulting environment and manage multiple development priorities
- ServiceNow Certified System Administrator (CSA), preferred
- ServiceNow Certified Application Developer (CAD), preferred
- Certified Implementation Specialist (CIS), preferred
- Experience with IntegrationHub, Flow Designer, Service Catalog, CMDB, and custom application development, preferred
- Experience supporting ServiceNow upgrades and evaluating customizations for release compatibility, preferred
- RSM does not intend to hire entry level candidates who will require sponsorship now or in the future
Benefits
Comp & perks- Competitive benefits and compensation package
- Discretionary bonus based on firm and individual performance
- Hybrid workstyle with flexibility and in-person connection
- Reasonable accommodation for applicants with disabilities