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Supervisor – Epic Clinical Lead
RSM US LLP. Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic clinical implementations and optimizations, with a strong focus on workflow design, project management, and stakeholder engagement. Proven ability to lead teams, mentor staff, and drive successful client outcomes in healthcare transformation.
Highest-signal resume keywords
Epic Clinical ImplementationProject ManagementClinical Workflow DesignStakeholder EngagementEpic Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic Clinical DeliveryProject PlanningWorkflow OptimizationGo-Live SupportClinical Decision SupportRisk ManagementData AnalysisDocumentation ToolsPatient Flow ToolsInterdisciplinary Care Coordination
Soft Skills
Strong Communication SkillsInterpersonal SkillsMentoringTeam LeadershipFacilitation
Tools & Technologies
Epic SystemsRAID LogsDelivery TemplatesPractice AssetsGovernance Models
Certifications & Qualifications
Active Epic CertificationMultiple Epic Certifications Preferred
Industry Keywords
Healthcare TransformationClinical WorkflowsAmbulatory CareInpatient CareEmergency CarePerioperative CarePharmacy WorkflowsConsulting ExperienceOperational PerformanceClient Engagements
About the role
Key responsibilities & impact- Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements
- Serve as an Epic subject matter expert or workstream lead on client engagements
- Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations
- Analyze current-state clinical workflows and identify improvement opportunities
- Ensure solutions align with Epic Systems best practices, regulatory expectations, and long-term sustainability
- Support optimization of provider documentation tools, order sets, preference lists, clinical decision support, in-basket workflows, patient flow tools, and interdisciplinary care coordination processes
- Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and project execution
- Coordinate cross-functional teams and drive stakeholder accountability
- Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning
- Maintain delivery quality, scope control, timeline adherence, and proactive issue escalation
- Support optimization assessments across clinical workflows, governance models, provider adoption, staffing alignment, and operational performance
- Translate client pain points into Epic enhancement strategies, future-state workflow designs, and prioritized improvement roadmaps
- Supervise associates and senior associates through work reviews, coaching, task assignment, and career development support
- Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates
- Create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets
- Participate in interviewing, onboarding, and coaching Epic consultants
- Contribute to practice growth through delivery outcomes, client relationships, and expansion opportunities
Requirements
What you’ll need- Bachelor’s degree in a related field or equivalent professional experience
- Active Epic certification in at least one clinical Epic application is required
- 7+ years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience
- Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams
- Strong understanding of ambulatory, inpatient, emergency, perioperative, pharmacy, or ancillary clinical workflows
- Experience managing project plans, risks, timelines, and stakeholder expectations
- Proven ability to support multiple concurrent engagements
- Prior experience mentoring staff or leading small teams
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to work directly with CMIOs, CNOs, physicians, nurses, operational leaders, and client stakeholders
- Ability to balance billable delivery responsibilities with team leadership contributions
- Willingness and ability to travel as needed for client engagements (25%-75%)
- Multiple Epic certifications are preferred
- Prior consulting experience in healthcare transformation engagements is preferred
- Former Epic Systems experience is preferred
- Clinical background as RN, NP, PA, pharmacist, therapist, or other licensed caregiver is preferred
- Experience serving as a project manager, PMO lead, or Epic workstream lead is preferred
- Experience supporting go-lives and post-go-live stabilization is preferred
- Experience contributing to proposals, RFPs, or practice development efforts is preferred
- Experience working in a high-growth or evolving consulting practice is preferred
- Knowledge of provider adoption strategies, governance models, and clinical performance metrics is preferred
- RSM does not intend to hire entry level candidates who will require sponsorship now or in the future
Benefits
Comp & perks- Competitive benefits and compensation package
- Discretionary bonus based on firm and individual performance
- Hybrid workstyle with flexibility and in-person connection
- Reasonable accommodation for applicants with disabilities