Supervisor, TA Operations – WD Support

RSM US LLP

. Oversee day-to-day execution of Talent Acquisition Workday support processes across the recruitment lifecycle .

Posted 9/18/2026full-timeMinneapolis • Florida • United StatesMid-LevelSenior💰 $81,900 - $139,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Talent Acquisition processes, operational efficiency, and compliance within HR functions. Proficient in managing high-volume recruitment operations and leading teams to enhance service delivery and stakeholder experience.

Highest-signal resume keywords

Talent Acquisition Operations ManagementWorkday Recruiting SupportProcess Improvement InitiativesCoaching and Team LeadershipOperational Metrics and Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human Resources OperationsSaaS-Based Applicant Tracking SystemProcess DocumentationQuality AuditsOperational GovernancePerformance SupportCapacity PlanningOnboarding SupportTraining DevelopmentEscalation Management

Soft Skills

LeadershipCoachingWorkload ManagementStakeholder EngagementProblem Solving

Tools & Technologies

Microsoft Office ApplicationsHR Operational SystemsCase Management SystemsReporting ToolsDashboard Development

Industry Keywords

Talent AcquisitionShared ServicesComplianceData PrivacyService Performance Monitoring

About the role

Key responsibilities & impact

Oversee day-to-day execution of Talent Acquisition Workday support processes across the recruitment lifecycle
Provide direct leadership, coaching, prioritization, workload management, and performance support
Manage workload distribution, scheduling, and capacity planning
Support employee onboarding, training, performance feedback, career development, and continuous learning
Oversee centralized Talent Acquisition processes, transactions, ticket requests, and operational activities
Resolve complex operational questions, stakeholder concerns, and escalations
Escalate high-risk or enterprise-impact issues while maintaining ownership through resolution
Identify operational risks, service disruptions, stakeholder pain points, and sustainable solutions
Improve operational efficiency, quality, scalability, compliance, and stakeholder experience
Support development, implementation, testing, training, and administration of Talent Acquisition solutions across enterprise systems and integrated tools
Lead or participate in process reviews, quality audits, improvement initiatives, documentation updates, and implementation readiness
Develop and maintain process documentation, knowledge articles, job aids, templates, procedures, and training materials
Build partnerships with Talent leaders, Centers of Excellence, technology teams, and other stakeholders
Develop and deliver reporting, dashboards, and operational insights
Support operational metrics, audits, governance, change management, and adoption efforts
Ensure compliance with policies, data privacy requirements, internal controls, documentation standards, and quality expectations

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field, or an equivalent combination of education and a minimum of 6 years relevant experience
Minimum of 4 years of experience in HR (talent) operations, HR Shared Services, or related operational functions
Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership responsibilities
Experience managing operational processes, escalations, parallel priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment
Experience supporting a SaaS-based Applicant Tracking System (ATS) or recruitment module, preferably Workday Recruiting
Proficiency with Microsoft Office applications
Experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems
Preferred: experience with reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance
Preferred: experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements
Preferred: experience in global, shared services, matrixed, centralized operations, or multi-time-zone environments
RSM does not intend to hire entry level candidates who will require sponsorship now or in the future

Benefits

Comp & perks

Competitive benefits and compensation package
Flexible schedule