Technical Delivery Director – ServiceNow

RSM US LLP

. Ensure portfolio business objectives are enabled through technology .

Posted 11/9/2026full-timeUnited StatesLead💰 $158,600 - $281,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading Agile delivery teams and implementing scalable technology solutions aligned with business objectives. Proven ability to translate complex technical concepts for executive stakeholders while fostering collaboration and innovation across multidisciplinary teams.

Highest-signal resume keywords

Scaled Agile ImplementationServiceNow ImplementationTechnical LeadershipCloud Platforms ExpertiseDevOps Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ArchitectureIntegrationHubAPIsAutomated TestingComplex Data MigrationsITOM PrimeService Graph ConnectorsDigital End-User ExperienceLicensing ComplianceRisk Management

Soft Skills

Cross-Team CollaborationMentoringCommunicationProblem-SolvingInnovation

Tools & Technologies

Microsoft AzureServiceNow OttoEmployee Center ProPredictive IntelligencePlatform Analytics Advanced

Certifications & Qualifications

ServiceNow Certified System AdministratorMicrosoft Azure CertificationsITIL Certification

Industry Keywords

SaaS PlatformsEnterprise GovernanceOperational ExcellencePortfolio ManagementBusiness KPIs

Tech Stack

Tools & technologies

AzureCloudITSMServiceNow

About the role

Key responsibilities & impact

Ensure portfolio business objectives are enabled through technology
Ensure solution delivery aligns with business goals, architectural standards, and operational excellence
Work closely with the Portfolio Digital Leader
Lead RTEs and Scrum Masters directing and supporting cross-functional Agile delivery teams, including engineering, QA, DevOps, and architecture
Monitor progress, remove blockers, and ensure timely delivery of high-quality solutions
Champion Agile principles and adapt delivery models to performance standards
Collaborate with Architects and business teams to define and communicate technical vision across multiple Agile teams
Align technology initiatives with business strategy and ensure scalable, sustainable outcomes
Partner with senior stakeholders to prioritize initiatives and allocate resources
Serve as a trusted technical consultant for digital leaders
Translate complex technical concepts into business-friendly language for executive reporting
Facilitate cross-team collaboration to drive integration solutions
Ensure focus on business KPIs among stakeholders and delivery teams
Monitor performance and implement processes, communications, and technology to improve quality, automation, and effectiveness
Ensure teams follow RSM development and compliance policies and standards
Mentor technical leads and managers
Foster innovation, accountability, and continuous learning
Collaborate with HR and capability leaders on career paths and development plans for technical staff

Requirements

What you’ll need

Bachelor's Degree in information technology, Computer Science or related field
Minimum of 15 years' experience in software delivery
5 years in a leadership role
Proven success implementing and operating within a Scaled Agile or lean portfolio management environment
Strong understanding of software architecture, cloud platforms, and DevOps practices
Significant experience leading end-to-end enterprise ServiceNow implementations across multiple concurrent workstreams
Ability to guide EmployeeWorks, Technology Provider Service Management Advanced, ITSM Prime, HRSD Foundation, Source to Pay Operations Foundation, and Strategic Portfolio Management Power User Advanced implementations
Technical leadership across ITOM Prime, Software Asset Management Advanced, Hardware Asset Management Advanced, Digital End-User Experience, CMDB, Discovery, Service Graph Connectors, asset data, licensing, compliance, reclamation, and optimization
Experience integrating Third Party Risk Management Advanced, Integrated Risk Management Advanced, Unified Security Exposure Management Advanced, and Business Continuity Management Foundation into enterprise governance, resilience, and security processes
Proven ability to lead multidisciplinary teams and partners; govern architecture, security, data, integrations, out-of-box adoption, testing, releases, upgrades, and platform currency; and communicate risks, tradeoffs, metrics, and outcomes to senior stakeholders
Microsoft Azure certifications are preferred
Experience with ServiceNow Otto, Employee Slate, Employee Center Pro, Virtual Agent, Predictive Intelligence, AI Control Tower, Platform Analytics Advanced, Process Mining, Workflow Data Fabric, and AI-enabled workflow adoption is preferred
Experience with IntegrationHub, APIs, App Engine, Agile Team, Document Intelligence, DevOps, source control, automated testing, and complex data migrations is preferred
ServiceNow Certified System Administrator and relevant implementation credentials are preferred
ITIL or comparable delivery certification is advantageous
Experience delivering SaaS platforms in complex enterprise environments is preferred
Experience directing implementation partners and support providers is preferred

Benefits

Comp & perks

Competitive benefits and compensation package
Hybrid workstyle with flexibility and in-person connection
Discretionary bonus based on firm and individual performance
Reasonable accommodation for people with disabilities