Technology Adoption Specialist

RSM US LLP

. Design and deliver training programs for Microsoft 365, Copilot, Power Platform, and other core systems .

Posted 10/9/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs for Microsoft 365, Copilot, and Power Platform, while effectively facilitating change management and technology adoption. Strong ability to develop enablement materials and communicate insights to diverse stakeholders.

Highest-signal resume keywords

Microsoft 365 Fundamentals CertificationChange Management MethodologiesTraining Program DevelopmentStakeholder CommunicationAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DesignDigital Skills TrainingEnd-to-End Business ProcessesRole-Based WorkflowsEmerging Technologies EvaluationAI Tools TestingAdvanced PromptingReportingAI-Enhanced WorkflowsUser Feedback Tracking

Soft Skills

Strong Written CommunicationFacilitation SkillsInterpersonal SkillsIndependent and Collaborative WorkAdaptability to New Technologies

Tools & Technologies

Microsoft 365Power PlatformCopilotClaudeWebinar PlatformsDigital Tips DevelopmentCommunities of Practice

Certifications & Qualifications

Microsoft 365 Fundamentals Certification

Industry Keywords

Change ManagementDigital TransformationCorporate TrainingProfessional ServicesTechnology Adoption

About the role

Key responsibilities & impact

Design and deliver training programs for Microsoft 365, Copilot, Power Platform, and other core systems
Develop and maintain enablement materials, including guides, use cases, videos, and digital tips
Facilitate national webinars, focus groups, and internal Communities of Practice
Support technology adoption through structured change management practices
Evaluate and test emerging technologies and AI tools such as Copilot and Claude
Contribute to the national AI strategy through pilot project design and stakeholder input
Identify, assess, and recommend tools aligned with firm-wide digital transformation goals
Partner with staff across divisions to align adoption with operational needs
Provide updates on performance, releases, and technology roadmap changes
Track user feedback and serve as a central contact for support and issue resolution
Monitor trends in AI, automation, user behaviour, and emerging workplace technologies
Lead experimentation with advanced prompting, reporting, and AI-enhanced workflows
Develop and publish insights, playbooks, and adoption resources aligned with strategic objectives

Requirements

What you’ll need

Microsoft 365 Fundamentals certification
Familiarity with change management methodologies and frameworks such as ADKAR, Prosci, or Kotter
4+ years of experience delivering IT or digital skills training in a corporate or professional services environment
Strong written communication skills for producing clear, concise, and engaging training content and documentation
Experience designing and delivering training focused on end-to-end business processes and role-based workflows
Ability to quickly learn and adapt to new technologies and changing training requirements
Experience communicating effectively with stakeholders across different levels and business functions
Strong facilitation and interpersonal skills
Experience delivering in-person and online training sessions
Ability to work independently and collaboratively as part of a national or cross-functional team
Well-developed analytical and problem-solving skills
Willingness to travel interstate to deliver training and provide onsite support during major technology rollouts

Benefits

Comp & perks

Wide range of leading health, wellness, financial and lifestyle benefits
Training, skills development, and career growth opportunities
Collaborative, people-centric culture
Access to an extensive global professional services network
Personal and professional development support