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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and enhancing applications on the Appian BPM platform, with a strong focus on troubleshooting, root-cause analysis, and delivering enhancements. Proficient in SQL and experienced in Agile/Scrum methodologies to effectively manage application operations and collaborate with stakeholders.
Highest-signal resume keywords
Appian Platform ExperienceSQL Analysis and TroubleshootingAgile/Scrum MethodologiesBPM Operations SupportApplication Defect Diagnosis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appian BPM PlatformSQLRoot-Cause AnalysisWorkflow Process DebuggingApplication SupportEnhancements DeliveryTroubleshootingBusiness Issue AnalysisSystem Solutions TranslationAgile/Scrum Framework
Soft Skills
Effective CommunicationCollaboration
Industry Keywords
BPM OperationsProduction ApplicationsFast-Paced EnvironmentSTEM DegreeU.S. Citizenship
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support day-to-day operations of applications built on the Appian BPM platform
- Diagnose, troubleshoot, and resolve application defects and workflow issues
- Deliver minor enhancements and improvements in response to business needs
- Perform root-cause analysis and implement sustainable fixes
- Collaborate with end users, product owners, and development teams
- Work within an Agile/Scrum framework to manage tickets, priorities, and improvements
- Analyze and interpret business issues and translate them into system solutions
- Support and enhance Appian platform applications to ensure stability and seamless workflow operations
Requirements
What you’ll need- U.S. citizenship is required; only U.S. citizens are authorized to access information under this program/contract
- Bachelor’s degree in a STEM field is required
- Minimum of 8 years of experience, or minimum of 5 years of experience with an Advanced degree
- Experience with the Appian platform, including workflow process debugging
- Experience in SQL for analysis and troubleshooting
- Experience supporting production applications in a fast-paced environment
- Ability to interpret business issues and communicate effectively with end users
- Experience with Agile/Scrum methodologies preferred
- Prior experience in BPM operations or application support roles preferred
- Security clearance is not required
Benefits
Comp & perks- Compensation package
- Healthcare benefits
- Wellness benefits
- Retirement benefits
- Work/life benefits
- Parental and paternal leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Employee assistance program
- Employee Scholar Program
- Paid time off
- Holidays
- Potential annual short-term and/or long-term incentive compensation programs
