Business Systems/Application Support Analyst

RTX

. Support cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering .

Posted 10/28/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis and Systems Analysis with a strong focus on documenting requirements, user stories, and process mapping. Proficient in managing stakeholder expectations and collaborating across cross-functional teams to support Global Trade and Licensing initiatives.

Highest-signal resume keywords

Business AnalysisRequirements DocumentationAgile MethodologiesOracleSQL Queries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process MappingUser Acceptance TestingUse Case DevelopmentUI MockupsInterface DesignSAFeLean MethodologiesJiraConfluenceSnowflake

Soft Skills

Personal OrganizationStakeholder ManagementCollaborationCommunicationProblem-Solving

Tools & Technologies

SAP GTSPower BISharePointMatillionIDPS

Industry Keywords

Global TradeLicensingEARITARJurisdiction & Classification

Tech Stack

Tools & technologies

Cyber SecurityMatillionOracleSnowflakeSQL

About the role

Key responsibilities & impact

Support cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering
Work with internal business functions and technical teams to understand business needs and document requirements
Support sustainment and configuration activities for key SaaS applications
Manage and coordinate incoming requests, assess impacts to the integration environment, and validate solutions
Support User Acceptance Testing
Produce user stories, design documentation, requirements documents, use cases, acceptance criteria, UI mockups, and interface designs
Develop expertise in the OCR application and modules, including Watch List Screening, Department of State, Department of Commerce, and Commodity Classification
Collaborate with vendor support teams, database administrators, and functional SMEs
Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs
Support monthly application upgrades and quarterly server/database updates
Track and coordinate internal requests and document resolutions
Maintain awareness of Global Trade and Legal policies and their application to the OCR application and its data
Create business process mappings, scenarios, enterprise analyses, and workflow analyses
Define concepts and requirements with users and collaborate with project managers and team members
Manage stakeholder expectations and prioritize requirements
Participate in standups, team meetings, and retrospectives; provide status updates and identify risks, issues, or delays
Translate customer needs into functional and operational requirements
Document requirements and issues as user stories and tasks in Jira and Confluence

Requirements

What you’ll need

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems
Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience
4–6 years of experience in a Business Analyst or Systems Analyst role
Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies
Familiarity with Agile and Waterfall software development approaches
Strong personal organization skills, including timely completion of tasks and quick response to information requests
Ability to travel for PI Planning events, workshops, or structured walkthroughs
Knowledge of Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira
No security clearance required

Benefits

Comp & perks

Healthcare, wellness, retirement and work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical, dental, vision, life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available