FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and account management within the airline industry, with a strong focus on after-sales service, problem resolution, and continuous improvement initiatives. Proficient in managing customer inquiries, processing orders, and coordinating with engineering and sales teams to meet client needs.
Highest-signal resume keywords
Customer SupportAccount ManagementContinuous ImprovementSAP or Equivalent Business SystemMicrosoft Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ProcessingEngineering Drawing InterpretationData CollectionProblem ResolutionManufacturing Processes
Soft Skills
Effective CommunicationNegotiation SkillsTeam Leadership
Tools & Technologies
ERP SystemMS DynamicsAccessPowerPoint
Industry Keywords
Airline SupportAftermarket SparesMRO FacilitiesHigh-Profile Customer Support
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage global airline nacelle support needs
- Respond to customer inquiries, document procedures, collect data, and provide customer information
- Maintain 24/7 global support and account management responsibilities
- Support Airlines, Airline MRO facilities, and Brokers with aftermarket spares orders
- Provide customer support for the global Spares and Technical Service customer portal
- Communicate with customers by telephone or electronically, manage accounts, and address concerns
- Liaise with Engineering and UTAS MROs to meet customer needs
- Manage and negotiate fluctuating credit situations and timely invoice payments
- Provide periodic reports to management and lead real-time problem resolution activities
- Process customer orders and quotes according to Standard Work procedures and redirect queries when needed
- Provide references to customers in publication materials and secondary sources
- Participate in Continuous Improvement activities
- Maintain customer interaction and transaction records in the ERP system
- Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments
- Communicate engineering changes to customer Purchasing departments and Engineers
- Promote products and services to meet business targets
- Provide after-sales support for client contracts
- Support sales teams with customer concerns and visits
- Coordinate with sales representatives to identify inside sales opportunities
- Maintain knowledge of UTC organization and products
- Identify customer service patterns and maintain quality
Requirements
What you’ll need- University Degree or equivalent experience
- Minimum 2 years of prior relevant experience
- U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems
- Manufacturing processes experience preferred
- Ability to read engineering drawings preferred
- Experience with account management, business processes, distribution, high-profile customer support, or leading teams preferred
- Microsoft Office applications experience, including MS Dynamics, Access, and PowerPoint preferred
- Experience leading Kaizen/Continuous Improvement activities preferred
- Working knowledge of SAP or equivalent business system application preferred
- Effective communication skills in multiple languages preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
- Birth, adoption, and parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives wellness rewards program
- Doctor on Demand virtual doctor visits
- Bright Horizons child and elder care services
- Teladoc Medical Experts second opinion program
- Flexible work schedules
- Employee Scholar Program
- Paid time off and holidays
- Potential annual short-term and/or long-term incentive compensation programs, not guaranteed
- Relocation assistance may be available