Customer Success Associate

RTX

. Support user onboarding activities, including communications, scheduling, and progress tracking .

Posted 11/9/2026full-timeRemote • New York • United StatesMid-Level💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user onboarding, customer success processes, and data analysis to enhance user experience and drive adoption of digital tools. Proficient in creating enablement content and collaborating across teams to support effective training and engagement.

Highest-signal resume keywords

User OnboardingCustomer SuccessData AnalysisEnablement Content CreationCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Usage AnalyticsDashboard MaintenanceDocumentation ManagementTraining Session DeliveryUser Feedback Consolidation

Soft Skills

Service-Oriented MindsetCuriosityEffective Collaboration

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree

Industry Keywords

Customer SupportOperationsOnboardingUser EngagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Support user onboarding activities, including communications, scheduling, and progress tracking
Deliver basic user training sessions, orientation programs, and follow-up engagement activities
Monitor usage data and user sentiment to identify early risk indicators and escalate issues to the Customer Success Leader as needed
Maintain health dashboards, track success metrics, and keep documentation accurate and up to date
Consolidate user feedback, support trends, and actionable insights to identify improvement opportunities
Prepare materials for value reviews, training sessions, and cross-functional meetings
Identify recurring issues and support implementation of solutions to improve the user experience
Assist in developing enablement content, including user guides, playbooks, and instructional materials
Provide administrative and Level 1 operational support for customer success execution
Collaborate across teams to monitor user sentiment, analyze data, improve customer success processes, drive adoption, and support successful onboarding and engagement with RTX digital tools

Requirements

What you’ll need

Typically requires a Bachelor's degree and a minimum of 8 years of relevant experience, or an Advanced Degree and a minimum of 5 years of relevant experience
Experience in customer support, operations, customer success, onboarding, or a related field
Experience working with data, dashboards, and usage analytics tools
Service-oriented mindset with a strong curiosity and willingness to learn
Ability to collaborate effectively across Product, Engineering, Support, and Change Management teams
Familiarity with creating enablement content, user guides, and playbooks
Must be a U.S. Person
This is a U.S.-based role
Security clearance is not required

Benefits

Comp & perks

Compensation
Healthcare benefits
Wellness benefits
Retirement benefits
Work/life benefits
Parental leave, including paternal leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs, subject to eligibility and performance
Career development and recognition programs