Delivery Assurance Manager

RTX

. Drive delivery assurance objectives for assigned programs and identify risks and actions supporting on-time delivery and customer requirements .

Posted 10/8/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivery assurance, program management, and customer service, with a strong focus on risk identification and recovery planning. Proficient in building cross-functional relationships and utilizing SAP and Microsoft Office tools to enhance program performance and communication.

Highest-signal resume keywords

Delivery AssuranceProgram ManagementSAPCustomer ServiceRisk Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementDelivery AssuranceRisk IdentificationRecovery PlanningLogistics Coordination

Soft Skills

Relationship BuildingCollaborationAttention to DetailProblem Solving

Tools & Technologies

SAPMicrosoft Office

Industry Keywords

Customer SupportSupply ChainOperationsDelivery Performance

About the role

Key responsibilities & impact

Drive delivery assurance objectives for assigned programs and identify risks and actions supporting on-time delivery and customer requirements
Monitor program delivery performance, customer commitments, and critical hardware; initiate recovery actions for potential delays
Work cross-functionally with Collins Product Teams and other departments to resolve customer-delivery issues
Interface with internal and external customers to communicate delivery status, address concerns, and provide recovery-plan updates
Monitor tracking, shipment, and delivery of critical customer hardware
Coordinate resolution of transportation and logistics issues
Perform escalated expediting activities to recover at-risk deliveries and minimize customer impact
Support customer delivery meetings with program status, risks, constraints, and follow-up actions
Execute process improvements to strengthen delivery assurance and visibility to delivery risks
Use delivery assurance systems, SAP, and Microsoft Office tools to monitor performance and communicate program status
Develop cross-functional relationships to facilitate issue resolution and maintain alignment on customer commitments

Requirements

What you’ll need

University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience
Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance
U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
Ability to build strong relationships and collaborate with internal and external customers
Experience coordinating across multiple functions to resolve complex issues and meet customer commitments
Experience identifying delivery risks and developing or executing recovery plans
Experience with SAP and Microsoft Office applications
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
Flexible work schedules
Flexible spending accounts
Employee Scholar Program
Paid time off and holidays
Potential eligibility for annual short-term and/or long-term incentive compensation programs (not guaranteed)