Delivery Assurance Manager

RTX

. Drive delivery assurance objectives for assigned programs and coordinate actions supporting on-time delivery and customer requirements .

Posted 10/9/2026full-timeRemote • Connecticut • United StatesSeniorLead💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivery assurance, program management, and customer service, with a strong focus on cross-functional collaboration and issue resolution. Proficient in utilizing SAP and Microsoft Office to monitor performance and enhance customer experience.

Highest-signal resume keywords

Delivery AssuranceProgram ManagementCross-Functional CollaborationSAP ExperienceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery AssuranceProgram ManagementOperations ManagementSupply Chain ManagementRisk IdentificationRecovery PlanningLogistics ResolutionProcess ImprovementAttention to DetailMulti-Priority Management

Soft Skills

Relationship BuildingCollaborationCommunication

Tools & Technologies

SAPMicrosoft Office

Industry Keywords

Customer CommitmentsDelivery PerformanceEscalated ActionsCustomer ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Drive delivery assurance objectives for assigned programs and coordinate actions supporting on-time delivery and customer requirements
Monitor program delivery performance, customer commitments, and critical hardware for potential delays
Initiate recovery actions for at-risk deliveries
Work cross-functionally with product teams, operations, supply chain, engineering, and other departments to resolve delivery issues
Coordinate escalated actions when necessary
Communicate delivery status, concerns, and recovery plans to internal and external customers
Monitor tracking, shipment, and delivery of critical customer hardware
Resolve transportation and logistics issues with appropriate functions
Perform escalated expediting activities
Support customer delivery meetings with program status, risks, constraints, and follow-up actions
Execute process improvements to strengthen delivery assurance and customer experience
Use delivery assurance systems, SAP, and Microsoft Office to monitor performance and maintain accurate information
Develop cross-functional relationships to facilitate issue resolution and alignment on customer commitments

Requirements

What you’ll need

University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience
Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance
U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
Demonstrated ability to build strong relationships and collaborate with internal and external customers
Experience coordinating across multiple functions to resolve complex issues and meet customer commitments
Experience identifying delivery risks and developing or executing recovery plans
Experience with SAP and Microsoft Office applications
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
401(k) plan with employer matching funds and separate employer retirement contribution
Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
Flexible work schedules
Employee Scholar Program
Paid time off and holidays
Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)