Demand Planner

RTX

. Serve as the transactional main point of contact with respective customers .

Posted 10/26/2026full-timeRome • New York • United StatesJuniorMid-Level💰 $68,900 - $131,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, effectively addressing inquiries and resolving issues while utilizing ERP systems like SAP for data management and reporting. Proficient in Microsoft Office tools to prepare reports and dashboards that drive business insights and performance metrics.

Highest-signal resume keywords

Customer Relationship ManagementSAP/ERP Systems ExperienceData Analysis and ReportingMicrosoft Office ProficiencyBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReporting ToolsForecast ManagementOrder ManagementPerformance Metrics

Soft Skills

Problem SolvingCommunicationCustomer ServiceTime Management

Tools & Technologies

SAPEnterprise Resource Planning (ERP)Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Demand PlanningSIOPCustomer FeedbackProcess ImprovementTransaction Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the transactional main point of contact with respective customers
Manage day-to-day customer communications regarding purchase orders, general inquiries, and customer expectations
Integrate customer-provided forecasts
Prepare ad hoc reports
Participate in SIOP demand reviews
Act as primary point of contact for order management
Coordinate with Operations and Contracts Analysts to meet customer and organizational expectations
Own, investigate, and resolve escalated customer issues
Handle customer requests professionally and promptly
Collect and consolidate customer interaction and transaction information for future needs and process improvements
Maintain customer feedback on quote and order status through backlog reports, portal updates, reschedule notices, and verbal and written communication
Use data and process knowledge to identify business trends and opportunities
Participate in performance metrics to drive effectiveness within Demand Planning
Use materials planning software to load and manage customer-provided forecasts
Capture and visualize data in reports and dashboards
Perform other duties as required

Requirements

What you’ll need

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
Experience addressing customer inquiries, resolving issues, and providing support and assistance
Experience utilizing an Enterprise Resource Planning (ERP) software system, such as SAP
Microsoft Office skills, including Excel, Word, and PowerPoint
U.S. citizenship is required
Ability to access information under the applicable program/contract
Demonstrated business acumen and ability to prioritize and manage multiple deliverables in fast-paced environments
Ability to proactively use and manage complex data and synthesize information from multiple sources, data owners, and systems
Prior experience in SAP/ERP systems and reporting tools preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching funds and separate employer retirement contribution
Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
Flexible work schedules
Employee Scholar Program
Paid time off and holidays
Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage