Director, Total Rewards Ops – Global Service Owner

RTX

. Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $186,200 - $353,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing global service strategies, managing multi-year roadmaps, and leveraging data analytics to drive continuous improvement. Proven ability to build relationships with HR leaders and stakeholders while balancing operational performance and customer value.

Highest-signal resume keywords

Global Service Strategy DevelopmentHR Operations ManagementData Analytics for Continuous ImprovementStakeholder ManagementService Portfolio Growth

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Roadmap ManagementTalent AcquisitionPre-boardingOnboardingKPI EstablishmentGovernance MechanismsBusiness Case DevelopmentCost Efficiency AnalysisOperational Performance ManagementMarket Expansion Strategies

Soft Skills

Exceptional CommunicationFacilitation SkillsAnalytical MindsetPrioritizationAlignment in Matrixed Environment

Certifications & Qualifications

MBALean Six Sigma Certification

Industry Keywords

Human ResourcesService PortfolioEmployee ExperienceCustomer ValueCross-functional HR Initiatives

About the role

Key responsibilities & impact

Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio
Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model
Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance
Translate emerging business and HR needs into new or enhanced service capabilities
Establish objectives, KPIs, success measures, and governance mechanisms for the service
Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs
Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions
Resolve complex cross-functional issues and influence senior stakeholders to align with service goals
Expand the service portfolio by identifying new markets, populations, processes, and capabilities
Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption
Own the service’s financial and operational performance, including demand, cost efficiency, service adoption, portfolio growth, addressable market, and opportunities to expand the service catalog
Serve as the primary strategic partner to HR leadership, Global Process Owners, business leaders, regional stakeholders, and People Services Operations

Requirements

What you’ll need

A University Degree in Business, Human Resources, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience
Experience leading enterprise-level or cross-functional HR initiatives
Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding
Experience using data and analytics to measure success, identify gaps, and drive continuous improvement
Experience managing multi-year service roadmaps, portfolios, and growth strategies
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future
MBA or Lean Six Sigma certification preferred
Exceptional communication, facilitation, and stakeholder management skills preferred
Analytical mindset with the ability to turn data into actionable insights preferred
Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment preferred
Security clearance is not required

Benefits

Comp & perks

Compensation, healthcare, wellness, retirement and work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical, dental, and vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs (eligibility dependent on position and collective-bargaining coverage)