HR Ops Analyst

RTX

. Contribute to four core HR operations areas: Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $57,200 - $108,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, including Advisory and Engagement, Complex Case Management, and Operational Excellence, while effectively supporting employee needs in a contact center environment. Proficient in utilizing HR systems and Microsoft Office applications to enhance service delivery and improve employee experiences.

Highest-signal resume keywords

Human Resources ExperienceContact Center ExperienceHR Systems UtilizationProblem-Solving SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Policy KnowledgeCompensation ExpertiseBenefits AdministrationPayroll ManagementTalent ManagementEmployee RelationsMicrosoft Office ApplicationsWorkdayServiceNow

Soft Skills

EmpathyAttention to DetailOrganizational SkillsCollaborationIndependence

Industry Keywords

Employee ExperienceOperational ImprovementContinuous ImprovementStakeholder ExperienceProfessional Judgment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Contribute to four core HR operations areas: Advisory and Engagement, Complex Case Management, Operational Excellence, and Strategic Collaboration
Serve employees and managers in a contact center environment via calls, chats, and cases
Diagnose employee and manager needs and provide guidance on company policies and self-service resources
Assist with resolving complex employee issues
Research HR matters and manage sensitive information with professional judgment
Support process-enhancement recommendations and operational improvement projects
Help improve the employee experience and streamline operational and service delivery
Collaborate across U.S. People Services teams to ensure a seamless and consistent stakeholder experience
Share insights to identify continuous-improvement opportunities

Requirements

What you’ll need

Typically requires a University Degree or equivalent experience
Experience in a professional environment with a focus on problem-solving and meeting customer needs
Experience with Microsoft Office applications
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future
Previous experience in a Human Resources or customer service-facing environment
Familiarity with HR policy or areas of expertise such as Compensation, Benefits, Payroll, Talent Management, or Employee Relations
Previous experience in contact center environments, assisting internal or external customers through phone or chat interactions
Experience utilizing HR systems such as Workday or ServiceNow
Excellent written and oral communication skills with the ability to show empathy and provide supportive guidance
Strong attention to detail and organizational skills, with the ability to manage multiple tasks in a timely manner
Ability to work independently and as part of a collaborative team
Must reside within commuting distance of Farmington, CT or Cedar Rapids, IA
No security clearance required

Benefits

Comp & perks

Healthcare benefits
Wellness benefits
Retirement benefits
Work/life benefits
Parental (including paternal) leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available