Mission Support Team Section Lead – Ground

RTX

. Lead a team of intermediate to experienced Field Service professionals .

Posted 9/21/2026full-timeRemote • Virginia • United StatesSenior💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system administration, technical problem-solving, and team leadership within a complex distributed environment. Proven ability to manage customer relationships, execute operational goals, and maintain compliance with security requirements.

Highest-signal resume keywords

System AdministrationTechnical Problem-SolvingTeam LeadershipCompTIA Security+ CertificationTS/SCI Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Image Quality AnalysisData Flow ManagementTroubleshootingUser Account ManagementScripting in UNIX/LinuxWindows Server SupportVirtual Machine ArchitecturesISR Sensor PlanningExploitation Tools KnowledgeCreation of Products from System Image Data

Soft Skills

Excellent CommunicationInterpersonal SkillsIntegrityReliabilityDedication

Certifications & Qualifications

CompTIA Security+

Industry Keywords

Air Force Distributed Common Ground SystemNational-Level Intelligence AgencyDeployment RequirementsCompliance with LawsOperational Goals

Tech Stack

Tools & technologies

LinuxTypeScriptUnix

About the role

Key responsibilities & impact

Lead a team of intermediate to experienced Field Service professionals
Coordinate, prioritize, and resolve issues encountered by experienced teams
Review escalated business-impacting issues and recommend solutions
Manage an experienced team according to established programs and objectives
Contact customers, collect feedback, and maintain relationships with key customers
Respond to high-profile customer complaints and establish improvement plans
Coach team members to achieve operational goals
Maintain training and audit/assessment programs and ensure internal control effectiveness
Serve as technical team leader and systems administration subject matter expert for customer support requirements
Perform image quality analysis, data flow management, troubleshooting, and corrective actions
Monitor equipment health and status
Execute system administration functions as first responder to product-line issues

Requirements

What you’ll need

Degree in Science, Technology, Engineering or Mathematics (STEM)
Minimum of 8 years of prior relevant experience
Experience solving technical problems with product and systems expertise
Ability to perform rapid, accurate assessments and deliver actionable, technically sound solutions to customers
Experience in system administration, monitoring and troubleshooting system data flows within a complex distributed environment
Experience in ISR sensor planning and/or collection management
Experience with Air Force Distributed Common Ground System (AF DCGS) and/or national-level intelligence agency
Either possess or can quickly obtain a CompTIA Security+ certification within 6 months
Active and transferable TS/SCI U.S. government-issued security clearance required prior to start date
U.S. citizenship required
Excellent communication and interpersonal skills preferred
Integrity, reliability, and dedication in a team environment preferred
Experience creating/maintaining user accounts, monitoring system utilization, installing applications and operating system upgrades, and installing/troubleshooting software desired
Scripting experience in UNIX/Linux environments desired
Windows server support experience desired
Knowledge of virtual machine-based architectures desired
Imagery analysis skills in an intelligence environment beneficial
Knowledge of exploitation tools and techniques beneficial
Creation of products from system image data beneficial
Willingness to meet deployment requirements, including physical examinations, immunizations, security certifications, and designated trainings
Flexibility for relocations, multi-shift work, and overtime with little or no notice
Compliance with laws and rules in deployment jurisdictions

Benefits

Comp & perks

Relocation assistance available
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available