Process & Systems Transformation Lead, Jira Program Operations

RTX

. Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $107,500 - $204,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Jira configuration, maintenance, and user support while ensuring compliance with governance standards. Proficient in project management methodologies and tools, with a strong focus on improving usability and efficiency across multiple projects.

Highest-signal resume keywords

Jira Configuration ManagementProject Management Professional (PMP)Agile MethodologiesData Quality AssuranceUser Training and Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JiraProject ManagementData MigrationAgile FrameworksWaterfall MethodologySAP KnowledgeMicrosoft ProjectPrimavera P6PlanviewCORE Certification

Soft Skills

Conflict ResolutionTeam MotivationTime ManagementOrganizational SkillsCommunication

Certifications & Qualifications

Project Management Professional (PMP)Agile Certifications

Industry Keywords

Governance StandardsCompliance RequirementsStakeholder EngagementCross-Functional CollaborationProgram-Level Tracking

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards
Perform routine Jira maintenance and updates to ensure platform stability, reliability, and performance
Gather requirements from program stakeholders and workstream leads and implement solutions that improve Jira usability and efficiency
Manage user accounts, groups, roles, and access permissions according to security and compliance requirements
Monitor system performance, troubleshoot issues, and coordinate with IT teams or Atlassian Support to resolve incidents
Maintain documentation of Jira configurations, workflows, administrative procedures, and governance standards
Perform routine data quality checks for accuracy, completeness, consistency, and compliance
Provide user training and support to promote adoption, consistent processes, and productivity
Support Jira data migrations, project onboarding, and configuration changes while maintaining data integrity and minimizing disruption
Communicate expectations and instill accountability in team members
Resolve conflicts, promote work sharing, and motivate teams toward common goals
Manage multiple difficult and complex projects, tasks, and resources through organization, prioritization, and time management
Travel approximately 25%-50% to other major RTX U.S. sites
Support program-level tracking, Jira governance, adherence to the playbook, cross-functional collaboration, and reporting readiness

Requirements

What you’ll need

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems
Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience OR an Advanced Degree in a related field and minimum 8 years of experience
Experience in scheduling software such as Microsoft Project, Primavera P6, Planview or similar tools
CORE or equivalent (ie. Six Sigma or Change Management) and project management expertise
Experience with multiple project methodologies including waterfall and agile Scrum methodology
SAP knowledge and prior implementation experience preferred
Experience with Jira, agile frameworks, iterative approaches to software development and implementation projects preferred
Project Management Professional (PMP) and Agile certifications preferred
Ability to travel approximately 25%-50% to other major RTX U.S. sites (Farmington, Richardson, Cedar Rapids, and Charlotte)
Ability to work productively in a fast-paced, demanding environment, virtually as well as in-person

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage