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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational support, project management, and compliance within workforce operations, with a strong focus on payroll and timekeeping processes. Capable of leading cross-functional initiatives and providing advanced analytical insights to drive strategic improvements.
Highest-signal resume keywords
Operational SupportPayroll ComplianceProject ManagementData AnalysisCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PayrollTimekeepingAuditingComplianceData AnalysisOperational ProceduresReportingVLOOKUPPivot TablesProcess Optimization
Soft Skills
Stakeholder ManagementMentoringIssue ResolutionCommunicationCollaboration
Tools & Technologies
SAPServiceNowPower BIWorkforce Management SystemsAutomation
Industry Keywords
Operational ReadinessStrategic InitiativesLabor ComplianceWorkforce OperationsEnterprise Implementations
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as a senior operational SME supporting managers, leadership, and cross-functional teams
- Lead or support complex operational projects, enterprise implementations, strategic initiatives, and operational readiness efforts
- Partner with Payroll, HR, Operations, Compliance, and system teams to support operational strategy and organizational objectives
- Provide advanced operational support across multiple Time & Labor Management functional areas
- Support workforce operations, including labor processes, payroll support activities, audit analysis, escalations, and operational issue resolution
- Support labor compliance activities and operational reviews
- Support project planning, implementation readiness, testing, validation, deployment, and post-implementation operational support
- Develop and maintain operational procedures, implementation documentation, training resources, reporting tools, and operational reference materials
- Assist leadership with escalations, operational oversight, enterprise support efforts, and complex issue resolution
- Mentor and guide team members on operational processes, project support activities, and issue resolution
- Identify and communicate operational risks, dependencies, compliance concerns, and strategic improvement opportunities to leadership
- Design, develop, and deliver comprehensive on-site training programs for HR, employees, and supervisors on time and labor processes
Requirements
What you’ll need- Bachelor's Degree in Accounting, Finance, or related discipline and minimum 5 years of prior relevant experience in payroll, timekeeping, finance, auditing, and/or compliance, or an Advanced Degree in a related field and minimum 3 years of experience
- Intermediate skills in MS Word and Excel, including VLOOKUP and pivot tables
- Advanced experience supporting workforce operations, payroll, labor compliance, or timekeeping processes
- Experience serving as an SME for enterprise projects, implementations, or operational initiatives
- Strong cross-functional collaboration and stakeholder management experience
- Advanced analytical and reporting skills with experience analyzing large data sets and operational trends
- Experience supporting strategic operational improvements, implementations, or process optimization efforts
- SAP, ServiceNow, Power BI, automation, reporting, or workforce management systems experience
- Ability to manage complex operational priorities and support multiple functional areas simultaneously
- U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
- Eligible candidates must reside within commuting distance of Greenville/Richardson, TX, Farmington, CT, or Cedar Rapids, IA
Benefits
Comp & perks- Robust total rewards package including compensation, healthcare, wellness, retirement and work/life benefits
- Career development and recognition programs
- Parental leave, including paternal leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Employee assistance program
- Employee Scholar Program
- Paid time off and holidays
- Annual short-term and/or long-term incentive compensation programs may be available