Senior Manager, Infrastructure Support

RTX

. Lead, coach, and develop a team of Cloud System Administrators .

Posted 9/29/2026full-timeRemote • California • United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing cloud system teams, managing complex projects, and ensuring compliance with security standards. Proven ability to drive cloud initiatives that enhance system performance and deliver exceptional stakeholder experiences.

Highest-signal resume keywords

Cloud System AdministrationTeam LeadershipProject ManagementServiceNowCompliance Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud OperationsVulnerability ManagementTechnical Team ManagementDocumentationChange Management

Soft Skills

CollaborationCommunicationProblem-SolvingCoachingPerformance Evaluation

Tools & Technologies

Service Management SystemsTicketing Systems

Industry Keywords

Cloud Security StandardsOperational EnvironmentsGeographically Dispersed TeamsBusiness Requirements TranslationStakeholder Engagement

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Cloud System Administrators
Set priorities, balance workloads, and ensure timely delivery of operational and project-based work
Conduct regular 1:1s, performance evaluations, and career development planning
Promote a collaborative, inclusive, and high-performing culture across geographically dispersed team members
Oversee planning, execution, and delivery of cloud system projects, migrations, deployments, vulnerability management, and improvements
Coordinate cross-functional project activities to align with business goals and minimize disruptions
Own Clara, ATO, GTA, and other compliance-driven programs, gathering input for accurate and timely submissions
Maintain project documentation, workflows, and cost reporting
Support shared-services road mapping and long-term strategic planning
Direct daily cloud operations, troubleshooting, and service continuity with the Cloud Systems Lead
Ensure adherence to organizational policies, cloud security standards, and compliance frameworks
Liaise between stakeholders, technical teams, and leadership, escalating issues as necessary
Drive cloud initiatives that improve system performance, security, and business value
Ensure exceptional customer and stakeholder experience while supporting critical cloud-based capabilities

Requirements

What you’ll need

Bachelor’s degree in MIS, Computer Science, Technology, Engineering, Mathematics (STEM), or a related field with 10 years of experience; OR 14 years of relevant experience in lieu of a degree
Proven experience managing technical teams and projects in fast-paced, production environments
Prior leadership experience in enterprise cloud, infrastructure, or systems operations environments
Experience using ticketing, change management, or service management systems, such as ServiceNow
Strong documentation capabilities
Ability to analyze complex issues, coordinate resolution, and communicate status clearly
Experience collaborating across remote teams, vendors, and business stakeholders
Ability to translate business requirements into effective technological or operational solutions
U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
Ability to support 24x7 operational environments, including occasional after-hours work
Travel up to 5%

Benefits

Comp & perks

Healthcare benefits
Wellness benefits
Retirement benefits
Work/life benefits
Parental leave, including paternal leave
Flexible work schedules
Achievement awards
Educational assistance
Child/adult backup care
Medical, dental, and vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Employee assistance program
Employee Scholar Program
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available