Senior Manager, SAP Transformation – P2S Field Service Management & Integration

RTX

. Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $132,400 - $251,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading the design and implementation of Field Service Management processes within SAP S/4HANA, focusing on system integration, operational efficiency, and change management. Proven ability to manage cross-functional teams and influence stakeholders to achieve enterprise-wide solutions.

Highest-signal resume keywords

Field Service Management ExpertiseSAP S/4HANA ImplementationProject ManagementStakeholder ManagementOrganizational Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service Management ProcessesERP SystemsService Order ManagementTechnician SchedulingIntegration TestingKPI MonitoringProcess StandardizationData Dependencies ManagementContinuous ImprovementBusiness Transformation Initiatives

Soft Skills

Conflict ResolutionInfluencing Senior ExecutivesPerformance ManagementCollaborationCommunication

Tools & Technologies

SAP S/4HANASAP ActivateAgile Delivery MethodologiesDigital Technology SolutionsSystem Integrators

Industry Keywords

Aerospace and DefenseAftermarket OperationsOperational Performance MetricsProcess GovernanceOrganizational Change Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation
Develop and manage project plans, timelines, deliverables, and resources for Field Service Management process development, system integration, and deployment
Define and standardize end-to-end Field Service Management processes, including service requests, work orders, technician scheduling and dispatch, field service execution, service confirmation, and service order completion
Integrate Field Service Management processes with SAP S/4HANA and enterprise applications for service management, maintenance, inventory, procurement, finance, and customer service
Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions
Collaborate with Digital Technology, system integrators, and cross-functional process teams on functional requirements, integration points, and solution design
Oversee solution development, configuration, integration testing, user acceptance testing, and deployment readiness
Identify and mitigate risks related to process changes, system integrations, data dependencies, and operational transitions
Communicate project progress, decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders
Lead organizational change management activities supporting adoption of standardized processes, technology solutions, and operating procedures
Improve technician productivity, service execution efficiency, resource utilization, and operational visibility
Manage system integrator, technology provider, and implementation partner relationships
Establish and monitor Field Service Management KPIs, including response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency
Support enterprise governance, process documentation, and solution standardization
Mentor and develop team members across the Plan to Sustain organization

Requirements

What you’ll need

University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience
Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives
Expertise leading large-scale ERP implementations and enterprise system integrations
Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion
Experience collaborating cross-functionally with Digital Technology and business operations to define requirements and deliver integrated enterprise solutions
Ability to influence senior executives and stakeholders effectively
Experience in conflict resolution, stakeholder management, and performance management
U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract
Ability to travel up to 30%
Preferred: expertise implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions
Preferred: knowledge of SAP S/4HANA processes and SAP Activate and Agile delivery methodologies
Preferred: Aerospace and Defense Aftermarket operations experience
Preferred: experience with process harmonization, organizational change management, business readiness, and adoption activities
Preferred: process governance, operational performance metrics, continuous improvement, system integrators, technology vendors, and distributed implementation teams

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives wellness rewards program
Doctor on Demand virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts second opinion program
Flexible work schedules
Employee Scholar Program
Paid time off and holidays
Annual short-term and/or long-term incentive compensation programs may be available; payments are not guaranteed