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RTX

Service Design and Delivery Lead

RTX

. Orchestrate cross-functional teams to design end-to-end enterprise services .

Posted 10/12/2026full-timeRemote • Kansas • United StatesSenior💰 $157,200 - $298,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise service design, digital transformation, and customer experience, with a strong focus on service blueprints, journey mapping, and operating models. Proven ability to lead cross-functional teams and drive initiatives in standardization, digitization, and AI enablement.

Highest-signal resume keywords
Enterprise Service DesignDigital TransformationJourney MappingServiceNowStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service DesignValue StreamsService BlueprintsOperating ModelsRoad MappingFacilitationAI EnablementStandardizationAutomationSystems Thinking
Soft Skills
Executive CommunicationInfluencing Senior Stakeholders
Tools & Technologies
ServiceNowITILAgile
Industry Keywords
Enterprise Service ManagementCross-Functional TeamsCustomer ExperienceGovernanceDesign Standards

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Orchestrate cross-functional teams to design end-to-end enterprise services
  • Facilitate creation of wing-to-wing value streams and future-state service designs
  • Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners
  • Develop service blueprints, customer journeys, workflows, and operating models
  • Identify opportunities for standardization, digitization, automation, and AI enablement
  • Build service roadmaps and maturity plans
  • Ensure enterprise alignment, governance, and consistent application of design standards

Requirements

What you’ll need
  • Bachelor’s degree in business, Engineering, IT, Design, or related field
  • 12+ years in enterprise service design, digital transformation, customer experience, or process design
  • Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models
  • Proven ability to orchestrate cross-functional teams and influence senior stakeholders
  • Experience driving standardization, digitization, automation, and AI-enabled services
  • Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication
  • Experience with ServiceNow, ITIL, Agile, or enterprise service management preferred
  • U.S. citizenship required
  • Ability to access necessary systems as authorized

Benefits

Comp & perks
  • Compensation, healthcare, wellness, retirement and work/life benefits
  • Parental (including paternal) leave
  • Flexible work schedules
  • Achievement awards
  • Educational assistance
  • Child/adult backup care
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • 401(k) match
  • Flexible spending accounts
  • Employee assistance program
  • Employee Scholar Program
  • Paid time off
  • Holidays
  • Annual short-term and/or long-term incentive compensation programs may be available