System Administrator

RTX

. Provide remote support for the application delivery platform and its Windows client environment .

Posted 9/17/2026full-timeSanta Isabel • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote application support, particularly with Windows 11 environments, and possesses strong troubleshooting skills for client installation and connectivity issues. Proficient in using remote support tools and managing service requests effectively while ensuring clear communication with customers.

Highest-signal resume keywords

Windows 11 TroubleshootingRemote Application SupportBomgarDocker DesktopITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationApplication SupportDesktop SupportClient-Server ApplicationsSoftware InstallationLicense ManagementPowerShellSQLIncident ManagementService Request Management

Soft Skills

Customer ServiceCommunicationProblem-SolvingOrganizational SkillsOwnership

Tools & Technologies

OneStopRemote-Support ToolsActive DirectoryNetworkingApplication Logs

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Application Delivery PlatformCustom ClientTechnical SupportService ManagementEnterprise Clients

Tech Stack

Tools & technologies

DockerSQL

About the role

Key responsibilities & impact

Provide remote support for the application delivery platform and its Windows client environment
Install, configure, update, and troubleshoot the custom client
Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration
Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers
Collect and analyze logs, error messages, screenshots, and system information
Manage incidents and service requests from initial contact through resolution
Communicate status, expectations, and resolutions clearly to customers
Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups
Document resolutions, workarounds, and recurring issues
Support testing and validation of client and platform updates

Requirements

What you’ll need

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Must be a U.S. Citizen
Two to five years of experience in system administration, application support, desktop support, or a related technical role
Equivalent relevant technical experience may be considered in place of the degree requirement
Experience providing remote application or desktop support
Working knowledge of Windows 11 troubleshooting and software installation
Experience using Docker Desktop as part of the support or administrative toolset
Experience with Bomgar, OneStop, or similar remote-support tools
Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues
Basic understanding of client-server applications, software distribution, containers, and license management
Strong customer service, communication, problem-solving, and organizational skills
Ability to take ownership of issues and work independently through resolution
Ability to support a large application environment and quickly learn new technologies
Familiarity with Active Directory, networking, application logs, PowerShell, and SQL
Experience supporting custom enterprise clients or application delivery platforms
Experience with IT service-management practices, including incident, service request, problem, and knowledge management
ITIL Foundation certification or equivalent service-management knowledge

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching funds
Participation in the Employee Scholar Program (ESP)
Life insurance and disability coverage
Employee Assistance Plan, including up to 8 free counseling sessions