Technical Specialist

RTX

. Provide after-sales technical service, including emergency support for grounded aircraft .

Posted 10/15/2026full-timeRemote • United StatesSeniorLead💰 $86,800 - $165,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in after-sales technical service for aircraft, with a strong focus on Pratt & Whitney Canada engines and AOG response. Proven ability to collaborate with teams and manage customer cases effectively to ensure timely resolution and high levels of customer satisfaction.

Highest-signal resume keywords

Aircraft Maintenance ExperienceTurbine Engine OperationsA&P LicenseTechnical Problem-SolvingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engine AssemblyTest BenchesInspectionMobile Repair Team ResponseTechnical ConsultationsMaintenance SupportLogistical AssistanceCase DocumentationCRM System ManagementAOG Response

Soft Skills

Team CollaborationExcellent Problem-SolvingCustomer Service

Certifications & Qualifications

A&P License

Industry Keywords

Pratt & Whitney CanadaTurbine EngineAircraft SystemsEmergency SupportTechnical SupportLogistical SupportCustomer CasesService InvestigationReturn to ServiceU.S. Person

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide after-sales technical service, including emergency support for grounded aircraft
Provide technical consultations and maintenance support for Pratt & Whitney Canada engines
Provide technical, logistical, and commercial assistance for issues affecting engines in operation
Work with P&WC organizations and external suppliers to resolve customer issues involving spare parts, rental engines, Programs, DAA, service investigation, and executive teams
Document and track customer cases in the CRM system from initiation through closure
Drive timely resolution of AOG and urgent cases, targeting return to service within 24 hours where feasible
Respond to urgent customer requests, assess priorities, and engage appropriate technical and operational teams
Initiate contact with relevant P&WC groups during AOG or urgent events
Share technical knowledge and collaborate with colleagues to improve product expertise and case resolution
Provide shift coverage when required
Report to the Senior Manager, Technical Specialist of the CFirst Center

Requirements

What you’ll need

Bachelor’s degree and a minimum of 5 years of experience in aircraft maintenance, OR an associate’s degree and a minimum of 7 years of experience in aircraft maintenance, OR in lieu of a degree, a minimum of 9 years of prior relevant experience
Previous experience in engine assembly, test benches, inspection, or Mobile Repair Team/AOG response preferred
Strong understanding of turbine engine operations and aircraft systems preferred
Bachelor's degree in mechanical or aerospace engineering preferred
A&P license preferred
Ability to work in a team environment
Excellent problem-solving and customer service skills
Must be a U.S. Person
Ability to work a rotating schedule covering weekdays, weekends, and holidays: 3 days on day shift (6am–6:15pm), 3 days off, 3 days on night shift (6pm–6:15am), 6 days off

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available