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Client Success Specialist
RumbleUp: Powerful Political Texting. Manage inbound support tickets through Zendesk .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical troubleshooting and support within a ticket-based environment, effectively managing multiple cases while maintaining high customer satisfaction and clear communication. Proficient in documenting processes and collaborating with cross-functional teams to identify and resolve issues.
Highest-signal resume keywords
Technical TroubleshootingZendesk ExperienceSaaS Support ExperienceStrong Written CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingTicket-Based SupportSoftware/Platform Issue ResolutionDocumentation of Troubleshooting StepsProcess Improvement Identification
Soft Skills
Attention to DetailAbility to Explain Technical ConceptsProfessional CommunicationIndependence in Remote WorkAbility to Prioritize Urgent Issues
Tools & Technologies
ZendeskSlackHubSpotGoogle SheetsRumbleUp
Industry Keywords
Client SupportMessaging/SMS PlatformU.S. ResidencySupport Performance TargetsHigh-Pressure Situations
About the role
Key responsibilities & impact- Manage inbound support tickets through Zendesk
- Troubleshoot client-reported technical and messaging issues
- Investigate delivery problems, registration issues, segmentation concerns, platform behavior, and account configuration errors
- Gather detailed information and reproduce reported issues
- Clearly document troubleshooting steps and findings
- Escalate issues appropriately with complete context
- Communicate professionally with clients during high-pressure situations
- Maintain accurate ticket updates and internal notes
- Identify trends, recurring issues, and process improvement opportunities
- Collaborate with Client Success, Registration, Messaging Ops, and Product teams
- Assist clients with platform functionality and best practices
- Prioritize urgent issues while balancing ongoing ticket workload
- Meet support performance targets including first response time, customer satisfaction, resolution time, documentation, ownership, and prioritization
Requirements
What you’ll need- 2+ years of technical troubleshooting or technical support experience
- 2+ years working in a ticket-based support environment
- Experience managing multiple support cases simultaneously
- Experience troubleshooting software/platform-related issues
- Strong written communication skills
- Ability to explain technical concepts clearly to non-technical users
- Experience documenting troubleshooting steps thoroughly
- Ability to work independently in a remote environment
- Strong organizational skills and attention to detail
- Zendesk experience preferred
- Slack experience preferred
- HubSpot experience preferred
- Google Sheets experience preferred
- SaaS support experience preferred
- Messaging/SMS platform experience preferred
- Experience with RumbleUp platform preferred
- U.S. residency required
- Ability to work Monday-Friday coverage during assigned U.S. time-zone hours
Benefits
Comp & perks- Health insurance
- Vision insurance
- Dental insurance
- PTO
- 401(k)