Customer Service Agent

Rumor

. Handle customer inquiries through phone calls, emails, and WhatsApp .

Posted 11/2/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, B2B sales support, and order management, with a strong focus on communication and problem-solving skills. Proficient in maintaining accurate records and generating reports to drive sales growth and customer satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementB2B Sales SupportOrder ManagementVerbal And Written Communication SkillsCRM/ERP Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ProcessingLead GenerationQuotation ManagementSales Follow-UpReport PreparationData EntryIssue ResolutionCross-SellingUpsellingCustomer Satisfaction Monitoring

Soft Skills

Problem-SolvingCoordinationTask PrioritizationRelationship BuildingCustomer Service

Tools & Technologies

MS OfficeExcelCRM SoftwareERP Software

Industry Keywords

B2BSales GrowthCustomer InquiriesAfter-Sales SupportCustomer Retention

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle customer inquiries through phone calls, emails, and WhatsApp
Build and maintain relationships with existing and potential B2B clients
Generate and follow up on leads, quotations, and pending orders to support sales growth
Process customer orders and coordinate with internal teams to ensure timely delivery
Resolve customer complaints, delivery issues, and product-related concerns
Provide after-sales support and identify opportunities for repeat business, cross-selling, and upselling
Maintain accurate customer records, quotations, and order details in CRM/ERP systems
Prepare regular reports on customer inquiries, sales follow-ups, and order status
Monitor customer satisfaction and retention
Track timely response to inquiries, lead and quotation conversion, order accuracy, issue resolution, repeat business, and sales growth

Requirements

What you’ll need

Graduate in Business Administration, Commerce, Marketing, or a related field preferred
1–3 years of experience in customer service, B2B sales support, or order management preferred
Excellent verbal and written communication skills in English and Spanish
Good knowledge of MS Office, Excel, and CRM/ERP software
Strong customer relationship management, coordination, and problem-solving skills
Ability to manage multiple inquiries and prioritize tasks
Ability to work in a shift starting at 7:00 PM PST

Benefits

Comp & perks

Full-time employment
Remote work