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Runtalent

Oracle EBS and Salesforce PL Systems Support Analyst

Runtalent

. Troubleshoot and analyze incidents .

Posted 10/27/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and incident analysis while ensuring SLA compliance and system performance. Proficient in managing change processes and stakeholder communications, with a strong focus on knowledge retention and continuous improvement.

Highest-signal resume keywords
TroubleshootingPL/SQLOracle EBSSalesforceIT Service Management (ITSM)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingPL/SQLOracle EBSSalesforceOracle FormsOracle ReportsITILIncident ManagementChange ManagementRoot Cause Analysis
Soft Skills
Crisis CommunicationStakeholder ManagementCollaborationKnowledge RetentionMeeting Facilitation
Tools & Technologies
ITSM ToolOracle EBSSalesforce
Industry Keywords
SLA ComplianceSystem AvailabilityPerformance ManagementKnowledge BaseVendor Management

Tech Stack

Tools & technologies
ITSMOracleSQL

About the role

Key responsibilities & impact
  • Troubleshoot and analyze incidents
  • Understand and process user requests
  • Ensure SLA compliance for the resolution time of incidents, requests, and problems tracked through an ITSM tool
  • Ensure system availability and performance through daily checklists
  • Plan and support the change management process
  • Develop action plans to address root causes and performance detractors
  • Manage crisis communications and stakeholder updates
  • Manage post-implementation incidents
  • Capture and retain knowledge
  • Conduct regular cadence meetings with vendors
  • Conduct regular cadence meetings with business stakeholders
  • Continuously update knowledge bases and absorb new processes
  • Support ORACLE EBS and/or SALESFORCE systems

Requirements

What you’ll need
  • Bachelor's degree in Information Systems or a related field
  • Experience with troubleshooting
  • Knowledge of PL/SQL
  • Knowledge of ORACLE EBS and/or SALESFORCE
  • Knowledge of Oracle Forms and Reports
  • Experience with IT service management (ITSM) tools
  • Knowledge of ITIL
  • Experience providing Salesforce maintenance and support is a plus