Client Renewals Executive

Ryan

. Proactively contact new and existing clients via outbound calls, email, and virtual meetings .

Posted 9/17/2026full-timeSalford • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing client onboarding and account management processes. Proficient in maintaining accurate records and tracking client interactions to ensure a seamless service experience.

Highest-signal resume keywords

Client OnboardingAccount ManagementStrong Communication SkillsAttention To DetailKPI Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Documentation TrackingCRM System ManagementLease ConsultancyContract Renewal ServicesOperational Data Verification

Soft Skills

Organizational SkillsAdaptabilityClient Relationship BuildingProblem-SolvingConsultative Selling

Industry Keywords

Outbound CallsEmail CommunicationVirtual MeetingsService ProcessesRetention Strategies

About the role

Key responsibilities & impact

Proactively contact new and existing clients via outbound calls, email, and virtual meetings
Build strong early-stage relationships and create a positive first impression
Clearly explain onboarding steps, required documentation, and service processes
Ensure a smooth and efficient transition to internal delivery teams
Gather, track, and verify required client documentation, including leases, accounts, rent details, and operational data
Ensure information is complete and accurate before handover
Maintain high-quality records and update CRM systems in real time
Monitor progress to minimise onboarding delays
Maintain regular contact with clients throughout the service cycle
Track contract timelines and support renewal conversations
Reinforce the value delivered and address client questions or concerns
Support retention by ensuring clients understand outcomes and next steps
Identify re-engagement opportunities where appropriate
Identify opportunities to introduce Lease Consultancy, Contract Renewal Services, and Additional Property Reviews
Position services in a consultative, client-centric manner
Collaborate with senior team members to convert growth opportunities

Requirements

What you’ll need

Strong communication skills (phone, email, virtual meetings)
Highly organised with strong attention to detail
Comfortable working to KPIs and performance targets
Ability to manage multiple clients and priorities
Confident handling client queries and managing expectations
Quick to learn and adaptable to new systems and processes
Background in onboarding, account management, renewals, or sales support

Benefits

Comp & perks

Competitive Compensation and Benefits
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Full industry training will be provided